https://helpforum.sky.com/t5/Email/Two-step-verification/m-p/5286407#M108838 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695651">@Ian1012</a>&nbsp;</P> <P>If you select the option to sign in with the recovery code then you should be able to turn off 2FA so hopefully you made a note of this code as it was shown on the screen.</P> <P>&nbsp;</P> <P>Regarding the verification code, in the messaging app on your mobile have a look in your spam folder for it as there is a chance it has ended up in here in error.</P> Sat, 30 May 2026 12:15:14 GMT caesarome 2026-05-30T12:15:14Z https://helpforum.sky.com/t5/Email/Two-step-verification/m-p/5286347#M108837 <P>Since 29/05 have been unable to access email due to requiring 2 step verification code. Message not received on mobile with code. Same issue on PC &amp; phone. Is this a genertal problem as it seems numerous people are having the same problem.</P> Sat, 30 May 2026 10:42:35 GMT https://helpforum.sky.com/t5/Email/Two-step-verification/m-p/5286347#M108837 Ian1012 2026-05-30T10:42:35Z https://helpforum.sky.com/t5/Email/Two-step-verification/m-p/5286407#M108838 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4695651">@Ian1012</a>&nbsp;</P> <P>If you select the option to sign in with the recovery code then you should be able to turn off 2FA so hopefully you made a note of this code as it was shown on the screen.</P> <P>&nbsp;</P> <P>Regarding the verification code, in the messaging app on your mobile have a look in your spam folder for it as there is a chance it has ended up in here in error.</P> Sat, 30 May 2026 12:15:14 GMT https://helpforum.sky.com/t5/Email/Two-step-verification/m-p/5286407#M108838 caesarome 2026-05-30T12:15:14Z