topic Re: No mobile to set up authentication in Email

No mobile to set up authentication

T_and_cats — Tue, 26 May 2026 20:49:40 GMT

Sky / Yahoo email has automatically put me on the two factor authentication set up. As I don't have a mobile phone I cannot complete this (it won't accept landlines), but I can't go back to accessing emails without two factor - how can I do this?

Re: No mobile to set up authentication

caesarome — Tue, 26 May 2026 21:01:20 GMT

@T_and_cats

This is being rolled out to us all I'm afraid.

On what device do you usually login to your email account, so a PC, tablet etc ?

Re: No mobile to set up authentication

T_and_cats — Tue, 26 May 2026 21:02:19 GMT

It's usually a PC

Re: No mobile to set up authentication

caesarome — Tue, 26 May 2026 21:05:37 GMT

@T_and_cats

You could try using the email app on it to access your emails as that will work.

The only issue I can for see in doing this is that in order to keep your email account open you do have to login online at least once every 4-6 months I believe.

Re: No mobile to set up authentication

T_and_cats — Tue, 26 May 2026 21:15:29 GMT

@caesarome

Hmmm... just tried doing that, but it seems I have to log in to my Sky email so that it can sync, so not possible.

Re: No mobile to set up authentication

jayach — Wed, 27 May 2026 10:46:42 GMT

@T_and_cats

What app did you use, and did you select the account type as Yahoo? If it is a Windows PC is it 10 or 11?

Re: No mobile to set up authentication

IH56 — Wed, 27 May 2026 11:13:14 GMT

I'm having a similar problem.

I do have a mobile though, but the verifcation codes are not coming.

Re: No mobile to set up authentication

jayach — Wed, 27 May 2026 12:09:49 GMT

@IH56 wrote:
I'm having a similar problem.
I do have a mobile though, but the verifcation codes are not coming.

Have you checked your spam folder?

https://helpforum.sky.com/t5/Email/Email-verification/m-p/5283503#M108548

Re: No mobile to set up authentication

T_and_cats — Thu, 28 May 2026 19:48:21 GMT

@jayach

I use the online Yahoo email (I have for several years), and the machine is Windows 11.

I spoke to a real person at Sky yesterday about it, and they said there was a little known form for them to fill in at their end, and it would be cleared within 24 hours. Now it's 36 hours later, and I still can't get access.

Re: No mobile to set up authentication

Mark39 — Thu, 28 May 2026 20:00:10 GMT

@T_and_cats I don't know what this particular form does. Sky have been able, however, to remove 2 step verification for a while. But now it's mandatory I suspect you'll just be prompted to set it up again when you log in.

Re: No mobile to set up authentication

jayach — Thu, 28 May 2026 20:47:10 GMT

@T_and_cats wrote:
@jayach
I use the online Yahoo email (I have for several years), and the machine is Windows 11.

Do you have Microsoft 365 (Office)?

Re: No mobile to set up authentication

T_and_cats — Thu, 28 May 2026 20:54:19 GMT

@jayach

Yes, I do

Re: No mobile to set up authentication

jayach — Thu, 28 May 2026 23:31:02 GMT

@T_and_cats

In that case, you should be able to use Classic Outlook with a generated password and get your emails that way.

Re: No mobile to set up authentication

twilight+princess — Fri, 29 May 2026 11:18:40 GMT

If you have a PC then you can download an Authenticator app - https://apps.microsoft.com/search?query=authenticator+app&hl=en-GB&gl=GB