topic Re: Email verification in Email

Email verification

JTMech — Tue, 26 May 2026 16:39:22 GMT

Haven't signed up for 2 factor verification or am I receiving any 6 digit code to my mobil but, I can't access any of my email accounts.

Anyone know if something has gone astray at Sky's end today....wrong kind of heat..maybe?

Re: Email verification

caesarome — Tue, 26 May 2026 16:52:14 GMT

@JTMech

When you login to your email account oinr are you now being asked to set two step verification, if so you do need to do this by supplying your mobile number and also when shown the recovery code make sure you make a note of this to keep it safe.

Re: Email verification

JTMech — Tue, 26 May 2026 16:54:19 GMT

That's also the problem, I'm not receiving the code on my mobile

Re: Email verification

Mark39 — Tue, 26 May 2026 16:54:48 GMT

@JTMech what's happening when you try? As @caesarome posted, mandatory 2 step verification is being rolled out, so that might be what you're seeing?

Re: Email verification

caesarome — Tue, 26 May 2026 16:55:51 GMT

If your messaging app has a trash/bin folder then have you looked in there for it.

Re: Email verification

JTMech — Tue, 26 May 2026 16:59:49 GMT

I add my mobile number but no code is ever received.

I've just double checked that my number is logged in my main Sky account settings, which it is!

I don’t have a recovery code as I didn't set this up to begin with.

Re: Email verification

JTMech — Tue, 26 May 2026 17:01:51 GMT

Does Android have a messenger trash bin?

Re: Email verification

caesarome — Tue, 26 May 2026 17:01:52 GMT

@JTMech wrote:

I've just double checked that my number is logged in my main Sky account settings, which it is!

It might be shown in your account settings but it isn't actually that one that's used for this as it will be whatever one you entered when setting this up so are you sure you entered it correctly.

Re: Email verification

JTMech — Tue, 26 May 2026 17:03:06 GMT

Only ever had one mobile phone number!

Re: Email verification

jayach — Tue, 26 May 2026 17:12:41 GMT

@JTMech

Have you actually setup 2FA? (i.e. have you given your phone number)

When it says it is sending the code, does the partial number shown match yours?

Re: Email verification

JTMech — Tue, 26 May 2026 17:17:10 GMT

I hadn't, but I've just used my wife's phone number and received a verification straight away, so 2 factor is now active but for some reason my phone must be blocking whatever number Sky uses to send the verification code!

Re: Email verification

JTMech — Tue, 26 May 2026 20:33:51 GMT

Sort of self inflicted, but more phone inflicted.

Android does indeed have a spam filter and Sky was at the top of the list with loads of verification codes.

If anyone with an Android phone as not receiving their verification codes, check your spam settings under your profile in the messages app.

Seeing I used the wife's phone number to prove it was my phone at fault, does anyone know how to change the number back to mine. In account settings the setting doesn't work, is there a time delay before you can use another number?

Re: Email verification

Mark39 — Tue, 26 May 2026 20:36:17 GMT

@JTMech you can change the number via your online account manager: https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Re: Email verification

caesarome — Tue, 26 May 2026 20:36:55 GMT

@JTMech

And it isn't just Andriod as the IOS email app also has these folders.

Re: Email verification

JTMech — Tue, 26 May 2026 20:41:39 GMT

Thank you, that worked. Thank you everyone!

Re: Email verification

jayach — Tue, 26 May 2026 22:45:51 GMT

@JTMech wrote:
Android does indeed have a spam filter and Sky was at the top of the list with loads of verification codes.
If anyone with an Android phone as not receiving their verification codes, check your spam settings under your profile in the messages app.

OMG, I've always used Android phones,, and I never knew that!

Re: Email verification

caesarome — Wed, 27 May 2026 15:38:59 GMT

@jayach

It is not just Andriod phones either as about a month ago I stumbled across the fact that the messaging app on an iPhone also has a spam folder

Re: Email verification

Lessa20 — Wed, 27 May 2026 18:27:52 GMT

I have a similar problem. I cannot access my emails yet I could two hours ago. THe system is asking for a phone number for a two stpe verification but I do not have a mobile and so cannot access my account.

I have been around the help pages and messaged the chat bot which is completely useless as it cannot seem to be able to read what I have written.

Can anyone tell me how to proceed as the help page says the two step is not manditory.

many thanks

Re: Email verification

Mark39 — Wed, 27 May 2026 19:00:19 GMT

@Lessa20 the help page is a bit out of date. Two step verification is now mandatory.

Re: Email verification

dominograves — Wed, 27 May 2026 19:20:55 GMT

Hi,

So I've had this issue also, not receiving the two factor code to my mobile and hence no access to my email!

As posted above, I checked to see if I had any "Spam" text messages, No, I didn't know that was a thing either!

Anyway there wern't any.

So, I followed this route on my Android Sony Xperia 1 mk 5 :

Text message app, which for me is 'Google messages'

Then _ My picture to the menu

Then _ "Spam and blocked"

Then _ the three dots

Then _ "blocked numbers"

Then right down to the end of the list I found "Sky" which I unchecked and trie my laptop login process again. Success!!!

I'll leave it to you all to figure out why I might have blocked Sky iin the first place!