https://helpforum.sky.com/t5/Email/Locked-out-of-emails/m-p/5283727#M108592 <P>I am formally complaining about being locked out of my Sky account because two-step verification codes are being sent to an old mobile number I no longer have access to.</P><P>I have contacted support multiple times and have:</P><UL><LI>been told there are technical issues,</LI><LI>been promised callbacks that never happened,</LI><LI>been left on hold while trying to raise a complaint.</LI></UL><P>I need this escalated to the Sky ID/account security team so my verification number can be reset or updated after appropriate security checks.</P><P>Please confirm:</P><UL><LI>that this complaint has been logged,</LI><LI>my complaint reference number,</LI><LI>and the next steps for account recovery.</LI></UL><P>Name: Account number: Current address: Contact number: Old mobile number linked to the account:</P> Wed, 27 May 2026 10:00:34 GMT Janet9525 2026-05-27T10:00:34Z https://helpforum.sky.com/t5/Email/Locked-out-of-emails/m-p/5283727#M108592 <P>I am formally complaining about being locked out of my Sky account because two-step verification codes are being sent to an old mobile number I no longer have access to.</P><P>I have contacted support multiple times and have:</P><UL><LI>been told there are technical issues,</LI><LI>been promised callbacks that never happened,</LI><LI>been left on hold while trying to raise a complaint.</LI></UL><P>I need this escalated to the Sky ID/account security team so my verification number can be reset or updated after appropriate security checks.</P><P>Please confirm:</P><UL><LI>that this complaint has been logged,</LI><LI>my complaint reference number,</LI><LI>and the next steps for account recovery.</LI></UL><P>Name: Account number: Current address: Contact number: Old mobile number linked to the account:</P> Wed, 27 May 2026 10:00:34 GMT https://helpforum.sky.com/t5/Email/Locked-out-of-emails/m-p/5283727#M108592 Janet9525 2026-05-27T10:00:34Z https://helpforum.sky.com/t5/Email/Locked-out-of-emails/m-p/5283759#M108596 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4692867">@Janet9525</a>&nbsp;you're complaining to other customers,&nbsp; I'm afraid. This shows how to raise a formal complaint:&nbsp;<A href="https://www.sky.com/help/articles/how-to-make-a-complaint" target="_blank">https://www.sky.com/help/articles/how-to-make-a-complaint</A></P> Wed, 27 May 2026 10:37:59 GMT https://helpforum.sky.com/t5/Email/Locked-out-of-emails/m-p/5283759#M108596 Mark39 2026-05-27T10:37:59Z