topic Re: I do not have a mobile phone so I need to turn off two step verification in Email

I do not have a mobile phone so I need to turn off two step verification

rosemary+norwich — Wed, 27 May 2026 02:34:52 GMT

I do not have a mobile phone soI need to turn off two step verification set up As I cannot access my emails

Re: I do not have a mobile phone so I need to turn off two step verification

caesarome — Wed, 27 May 2026 04:34:44 GMT

What device do you use to access your emails as you could use the app on it instead.

The only issue going forward you will have is that you do have to sign in online to keep the email account active and open.

Re: I do not have a mobile phone so I need to turn off two step verification

Blackadder44 — Wed, 27 May 2026 07:42:33 GMT

Is there an app i can use on my desktop running windows 10?

If so could you please link it as i am disabled and waiting for important emails to come through and i cant access my account due to mobile number on account being ancient, and they keep sending codes to that number....even when i ask to change that number

Re: I do not have a mobile phone so I need to turn off two step verification

Lontano — Wed, 27 May 2026 07:57:33 GMT

I do not have a mobile phone either.. I use Outlook to access my emails. So I cannot access my emails using the Sky website unless I have a mobile phone.. This is predudicial against people who do not have mobile phones. Sounds like another Yahoo folly.

Re: I do not have a mobile phone so I need to turn off two step verification

Mark39 — Wed, 27 May 2026 08:55:57 GMT

@Lontano , @rosemary+norwich , @Blackadder44

We've asked Sky in a closed forum what you should do in these circumstances. We'll let you know here when we have their guidance.

Re: I do not have a mobile phone so I need to turn off two step verification

jayach — Wed, 27 May 2026 11:51:55 GMT

@Lontano wrote:
Sounds like another Yahoo folly.

Nothing to do with Yahoo, their 2FA is still optional. (afaik)

Re: I do not have a mobile phone so I need to turn off two step verification

rosemary+norwich — Thu, 28 May 2026 01:10:52 GMT

Thank you very much Mark

Re: I do not have a mobile phone so I need to turn off two step verification

rosemary+norwich — Thu, 28 May 2026 01:18:50 GMT

laptop is the device I use.

Re: I do not have a mobile phone so I need to turn off two step verification

Blackadder44 — Thu, 28 May 2026 10:37:27 GMT

@Mark39

Hi did you get a response from your closed forum with sky?

I tried phoning this morning and tried to explain my situation after waiting ages and then was cut off
I dont mind signing for the 2fa, but for the love of whatever god you support they should at the very least allow you to do this

To recap
phone number listed with sky is 25 years old
Go into my sky account to change it and it sends a code to the exact phone number listed that i have no access too
Bit of a loop
Advice was to phone and get sky to change the number, but when i tried it took ages to get through, person didnt understand what my situation was, and then i get cut off

Not doing that again as too stressfull

I am registered disabled and have my whole life attached to this email and i cant access the darn thing!

sorry for the rant and its not directed at you guys who are only trying to help!!

Re: I do not have a mobile phone so I need to turn off two step verification

Mark39 — Thu, 28 May 2026 12:16:54 GMT

@Blackadder44 Sky have acknowledged my post in the hidden forum, but realistically I'm not expecting to hear further from them until the beginning of next week, I'm afraid.

Re: I do not have a mobile phone so I need to turn off two step verification

rosemary+norwich — Fri, 29 May 2026 02:22:02 GMT

Thank you @Blackadder44 for your reply

Re: I do not have a mobile phone so I need to turn off two step verification

twilight+princess — Fri, 29 May 2026 11:15:08 GMT

@rosemary+norwich There are Authenticator apps in the MS App Store - https://apps.microsoft.com/search?query=authenticator+app&hl=en-GB&gl=GB - which should work to generate the otp.

Re: Verification code

6467 — Thu, 04 Jun 2026 13:32:16 GMT

I have been fighting this for over a year now. Everytime I report my problem I am told it is fixed, "it won't happen again" who are they kidding it had popped up for the third time in 2 weeks.

I have to go either to my church next door on my mobility scooter (I am disabled nd can't walk ) or to the local Costa to get reception with my computer on my lap. If it is bad weather I can't go out so no emails, no compter . This is beyond a joke .

Re: Verification code

Mark39 — Thu, 04 Jun 2026 13:43:41 GMT

@6467 what specifically have you been fighting?

Re: I do not have a mobile phone so I need to turn off two step verification

6467 — Thu, 04 Jun 2026 13:46:40 GMT

Liike you I am disabled and I have no mobile reception in my flat. AI told me they are against the disability act , this is an accessability request and are under obligation to provide they are supposed to provide adjustments for disabled customers to allow accessibility.

My fight is now over a year old and on going.

Re: I do not have a mobile phone so I need to turn off two step verification

Mark39 — Thu, 04 Jun 2026 13:52:24 GMT

@6467 I've added your first post to this one.

I'm not sure what the issue is here. 2 step verification is optional (it was briefly made mandatory a week or so ago, but it is now optional again), so if you have no mobile reception, there's no need to set it up.

Re: Verification code

jayach — Thu, 04 Jun 2026 15:02:39 GMT

@6467 wrote:
I have been fighting this for over a year now. Everytime I report my problem I am told it is fixed, "it won't happen again" who are they kidding it had popped up for the third time in 2 weeks.
I have to go either to my church next door on my mobility scooter (I am disabled nd can't walk ) or to the local Costa to get reception with my computer on my lap. If it is bad weather I can't go out so no emails, no compter . This is beyond a joke .

If you have been fighting this for over a year, it's obviously not the 2FA you are referring to, as that only (temporarily) became obligatory a short while ago.

If you are complaining you have no mobile service, that isn't Sky's problem, as they are a MVNO, using O2 so they are responsible for the mobile signal.

So just what is your complaint?

Re: I do not have a mobile phone so I need to turn off two step verification

caesarome — Thu, 04 Jun 2026 15:09:31 GMT

@6467 wrote:

Liike you I am disabled and I have no mobile reception in my flat

This topic is about Sky email and related issues so are you a Sky Mobile customer with no working mobile ?

Re: I do not have a mobile phone so I need to turn off two step verification

Lontano — Fri, 05 Jun 2026 12:36:56 GMT

I see that 2 step verification has reverted to optional for those without mobiles. Thanks for that.
That is great for me as a non mobile person, but my wife, who has a mobile and has 2 step verification set up receives a message on her mobile. Thing is that she very rarely uses her computer (seeing to her horses most of the time) so relies on me to acess her emails for her. Is it possible to turn off her 2 step verification so I can access her emails when she isn't here?

Re: I do not have a mobile phone so I need to turn off two step verification

caesarome — Fri, 05 Jun 2026 12:55:51 GMT

@Lontano

She can turn it off by selecting "Can't sign in with code" link and signing in either her recovery code.

If she doesn't have her recovery code and have access to the same phone number then see the "I have lost my recovery code" section here as you should be able to generate another one:

https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification