topic Re: How do set up on iphone sharing our sky yahoo email accounts in Email

How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 06:32:05 GMT

We share our email accounts. My wife cannot now send emails using my account although my mailboxes are visible. Receives message 'the user name or password for my email address is incorrect' .

So what password is she supposed to use? I reset my password and tried that but it did not work.

Re: How do set up on iphone sharing our sky yahoo email accounts

Mark39 — Thu, 21 May 2026 08:00:35 GMT

@PETETHEFEETWALES if you can log in here, there's no issue with your password: www.sky.com/signin/email

So the problem lies with the app you're using - Apple's Mail app?

1. If your wife can receive emails ok, it's possible that the app settings require you to set up both receiving and sending passwords separately. Check that they're both correct.

.2. You could try using an app password in place of your usual Sky password in the Mail app's settings. There's a link to the app password generator in the FAQS section of Sky's help here:https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

3. The Mail app has long since been quirky and intermittently just refuses to collect/send emails even when everything is set up correctly. It usually sorts itself out within a few days without intervention.

Re: How do set up on iphone sharing our sky yahoo email accounts

caesarome — Thu, 21 May 2026 08:35:33 GMT

@PETETHEFEETWALES wrote:

We share our email accounts.

How are you doing this, so do you both have the same email account set up on your iphones and if so is one of them failing with this error ?

If so the one that is failing, try selecting Yahoo as the email provider in settings if you need to sdet it up again.

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 12:43:17 GMT

When i reset my password in MY SKY YAHOO app and then use that password on my wifes SKY YAHOO app it works receiving my emails and ability to send emails.

But no update of emails or ability to send emails on my wifes phone with APPLE MAIL when I enter my name & 👆🏽password says wrong password. So Frustrating!

Re: How do set up on iphone sharing our sky yahoo email accounts

caesarome — Thu, 21 May 2026 12:47:42 GMT

@PETETHEFEETWALES wrote:

But no update of emails or ability to send emails on my wifes phone with APPLE MAIL when I enter my name & 👆🏽password says wrong password. So Frustrating!

Did you try doing as @Mark39 suggested and generarating a 16 digit password here and using this instead of your usual one:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 13:00:49 GMT

The instructions are wrong obviously not updated for IOS updates, denied me access on my phone to my mailbox, lucky I saved the previous password to access.

Re: How do set up on iphone sharing our sky yahoo email accounts

caesarome — Thu, 21 May 2026 13:02:43 GMT

So is it working now ?

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 13:04:27 GMT

No my phone ok not wife still the same

Re: How do set up on iphone sharing our sky yahoo email accounts

Mark39 — Thu, 21 May 2026 13:07:59 GMT

@PETETHEFEETWALES :

@Mark39 wrote:

.2. You could try using an app password in place of your usual Sky password in the Mail app's settings. There's a link to the app password generator in the FAQS section of Sky's help here:https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Just find and use the app generator link. I didn't intend you to follow any instructions on that page.

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 13:28:33 GMT

Yes I did use it and that was when I had to revert back to the previous password to regain access to my emails etc on my phone.

Re: How do set up on iphone sharing our sky yahoo email accounts

Mark39 — Thu, 21 May 2026 13:44:49 GMT

@PETETHEFEETWALES I thought it was your wife's phone that had the login problem. The intention was to use the app password with your wife's phone, not yours.

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 13:55:43 GMT

Sorry Misunderstood, thought i would test on my phone then try on wifes.

Shouldn't my sky yahoo email password be the same on both apple email accounts on our phoned for this to work?

Or am I misunderstanding the password protocol in my efforts to provide apple mail access to my account on my wifes phone?

Re: How do set up on iphone sharing our sky yahoo email accounts

Mark39 — Thu, 21 May 2026 14:57:01 GMT

@PETETHEFEETWALES wrote:

Shouldn't my sky yahoo email password be the same on both apple email accounts on our phoned for this to work?

Not as far as I know. You can use an app password on one device, and your normal Sky password on another (I do that to access my Sky Yahoo Mail account via GMail on one device, but log in with my normal password via sky.com).

Give it a try?

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 15:17:51 GMT

Thank you both for your assistance

Re: How do set up on iphone sharing our sky yahoo email accounts

jayach — Thu, 21 May 2026 16:49:04 GMT

@PETETHEFEETWALES wrote:
Thank you both for your assistance

Does that mean you have solved the problem?

Re: How do set up on iphone sharing our sky yahoo email accounts

PETETHEFEETWALES — Thu, 21 May 2026 17:02:25 GMT

No, just as confused as when I asked the original question!

Re: How do set up on iphone sharing our sky yahoo email accounts

jayach — Thu, 21 May 2026 17:31:51 GMT

I haven't made any suggestions so far as I'm not an Apple user and know very little about the Apple mail app.

However searching on Google, by adding 2 different accounts to the app, it will have set up both IMAP (receiving) servers and SMTP (sending) servers.

From what you say it sounds like both accounts are trying to use the same SMTP server instead of each account using it's own.

Try searching on using multiple SMTP servers in the iOS mail app and hopefully you may find an answer..