topic Re: problems accessing email in Email

problems accessing email

EP245 — Tue, 19 May 2026 20:58:33 GMT

unable to access emails, it does not recognise the password. Tried to reset password but it wants the password to do this? The answer to the security question is not recognised either. Keeps going round in the same loop can anyone help or do you know a phone number so I can speak to a human being.

Re: problems accessing email

caesarome — Tue, 19 May 2026 21:21:09 GMT

@EP245

I take it this is happening when you login here:

https://skyid.sky.com/signin/email/

If so can you login here to change the security question and answer:

https://www.sky.com/mydetails/sky-id

Or via this link:

https://www.sky.com/mydetails/sky-id/edit-security-question?authenticationStatus=ok