https://helpforum.sky.com/t5/Email/VIP-unable-to-access-due-to-error-on-sky-Email/m-p/5274934#M108278 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683592">@1stLolly</a>&nbsp;</P> <P>You appear to have two different issues so when trying to access the vip section of the app word for word what does the error message say ?</P> <P>&nbsp;</P> <P>Can you access your email account via this link and if you can not again what does the error message say:</P> <P>&nbsp;</P> <P><SPAN><A href="https://skyid.sky.com/signin/email/" target="_blank">https://skyid.sky.com/signin/email/</A></SPAN></P> Thu, 14 May 2026 12:07:29 GMT caesarome 2026-05-14T12:07:29Z https://helpforum.sky.com/t5/Email/VIP-unable-to-access-due-to-error-on-sky-Email/m-p/5274902#M108277 <P>unable to access VIP when on the app this gives an error stating the email has already been used&nbsp;</P><P>uninstalled MySky app and reinstalled still the same issue&nbsp;</P><P>IDM shows email suspended unsure why and unsure who to contact for this one&nbsp;</P> Thu, 14 May 2026 11:25:20 GMT https://helpforum.sky.com/t5/Email/VIP-unable-to-access-due-to-error-on-sky-Email/m-p/5274902#M108277 1stLolly 2026-05-14T11:25:20Z https://helpforum.sky.com/t5/Email/VIP-unable-to-access-due-to-error-on-sky-Email/m-p/5274934#M108278 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4683592">@1stLolly</a>&nbsp;</P> <P>You appear to have two different issues so when trying to access the vip section of the app word for word what does the error message say ?</P> <P>&nbsp;</P> <P>Can you access your email account via this link and if you can not again what does the error message say:</P> <P>&nbsp;</P> <P><SPAN><A href="https://skyid.sky.com/signin/email/" target="_blank">https://skyid.sky.com/signin/email/</A></SPAN></P> Thu, 14 May 2026 12:07:29 GMT https://helpforum.sky.com/t5/Email/VIP-unable-to-access-due-to-error-on-sky-Email/m-p/5274934#M108278 caesarome 2026-05-14T12:07:29Z