topic Re: Folder Emails Deleted - Sky/Yahoo Technical Help in Email

Folder Emails Deleted - Sky/Yahoo Technical Help

Mark804 — Wed, 13 May 2026 07:52:50 GMT

I had all my emails in multiple folders "disappear" a couple of months ago. Trying to get help from Sky Customer Advisors was useless & they did not escalate to any technical department (despite saying they would). It's obvious that there was a server-side purge that happened. Anyone know how to contact any Sky/Yahoo email technical person to do a Mailbox Restore for missing folder contents. The folders remain but the emails have been deleted.

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

GD1 — Wed, 13 May 2026 08:00:28 GMT

@Mark804 There are no direct contact details for any Back office function, all calls are answered by the Customer Service Teams.

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

Mark39 — Wed, 13 May 2026 08:02:10 GMT

@Mark804 are you logging in using your browser via sky.com? If you're using a mail app try logging in here to see if your folder content is intact: sky.com/signin/email

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

caesarome — Wed, 13 May 2026 09:08:45 GMT

@Mark804

Have a read of this as it might be worth a try:

https://help.yahoo.com/kb/recover-lost-deleted-emails-sln2552.html

Re: Folder Emails Deleted - Sky/Yahoo Technical Help

jayach — Wed, 13 May 2026 12:23:18 GMT

@Mark804

Just for info. No emails are stored on Sky's servers, they are all at Yahoo, so there is no "tecnical department" to be refered to.

If they have been gone for a couple of months, I doubt there is any possibility of getting them back.