https://helpforum.sky.com/t5/Email/Email-access/m-p/5269000#M108156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677023">@Aidan3</a>&nbsp;there's a known fault causing this, affecting some customers. Until it's resolved you can use your Recovery Code to turn off 2 step verification.</P> <P>&nbsp;</P> <P>If you didn't make a note of it, you'll have to call Sky, who can turn it off for you.</P> Tue, 05 May 2026 17:47:06 GMT Mark39 2026-05-05T17:47:06Z https://helpforum.sky.com/t5/Email/Email-access/m-p/5268977#M108153 <P>When I try to sign in I get a page showing the blank boxes to enter a six digit code which is supposed to be sent to my phone ending 826, but I never receive a code.</P> Tue, 05 May 2026 16:58:14 GMT https://helpforum.sky.com/t5/Email/Email-access/m-p/5268977#M108153 Aidan3 2026-05-05T16:58:14Z https://helpforum.sky.com/t5/Email/Email-access/m-p/5269000#M108156 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4677023">@Aidan3</a>&nbsp;there's a known fault causing this, affecting some customers. Until it's resolved you can use your Recovery Code to turn off 2 step verification.</P> <P>&nbsp;</P> <P>If you didn't make a note of it, you'll have to call Sky, who can turn it off for you.</P> Tue, 05 May 2026 17:47:06 GMT https://helpforum.sky.com/t5/Email/Email-access/m-p/5269000#M108156 Mark39 2026-05-05T17:47:06Z