topic Not receiving 2FA code to mobile number in Email

Not receiving 2FA code to mobile number

Newtown2026 — Mon, 04 May 2026 17:20:51 GMT

Has anyone got advice when your 2FA code is not going to your mobile as normal, and you cant remember your security code?!

Thank you.

Mark39 — Mon, 04 May 2026 17:46:33 GMT

@Newtown2026 all you can do in those circumstances is call Sky and ask them to turn off 2 step verification on your behalf. It takes a few days.

caesarome — Mon, 04 May 2026 18:25:27 GMT

@Newtown2026 wrote:

and you cant remember your security code?!

You shouldn't have to remember it because when 2FA is setup it does state on screen to make a note of it somewhere so that it is kept safe.

Newtown2026 — Tue, 05 May 2026 13:06:40 GMT

Thank you for your response. I will get on to sky.

Kindest regards