topic Im trying to update my phone number connected to my email address, how do i do it in Email

Im trying to update my phone number connected to my email address, how do i do it

Pete225 — Fri, 01 May 2026 13:35:55 GMT

Im trying to update my phone number in the settings of my email address, but its not working

Re: Im trying to update my phone number connected to my email address, how do i do it

Mark39 — Fri, 01 May 2026 13:39:23 GMT

Welcome to this customer Community @Pete225.

I'm not quite sure what you're trying to update - do you mean the mobile number which receives the Verification Code when you're logging in to Sky Yahoo Mail?

Re: Im trying to update my phone number connected to my email address, how do i do it

Pete225 — Fri, 01 May 2026 13:43:18 GMT

Yes exactly its a very old phone number i haven't used for years

Re: Im trying to update my phone number connected to my email address, how do i do it

Mark39 — Fri, 01 May 2026 14:21:36 GMT

@Pete225 if you still have the old phone which is still receiving the codes, you can log in to your Online Account Manager to turn off 2 step login. See Sky's help here: https://www.sky.com/help/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Alternatively if you still have your Recovery Code you can use it to turn off 2 step login directly.

You can then re-set up 2 step login again with your new mobile number.

If you have neither your old phone nor the Recovery Code, you'll have to call Sky, I'm afraid, to turn off 2 step login on your behlaf.