topic Re: Unable to reset @sky.com email password in Email

Unable to reset @sky.com email password

Mark+Inch — Wed, 29 Apr 2026 18:50:19 GMT

I have had two @Sky.com email addresses for several years. Unfortunately one of these emails is blocking my access for an alleged password error. Fine but it then wont let me reset/change the password. Strangely it is working fine on my iPad. Any suggestions?

Re: Unable to reset @sky.com email password

Mark39 — Wed, 29 Apr 2026 18:59:01 GMT

@Mark+Inch can you login ok here: www.sky.com/signin/email ?

Re: Unable to reset @sky.com email password

Mark+Inch — Thu, 30 Apr 2026 09:18:09 GMT

Strangely yes but Yahoo Mail App says no! Thanks

Re: Unable to reset @sky.com email password

caesarome — Thu, 30 Apr 2026 09:28:47 GMT

So it is the Yahoo email app that is showing this password error ?

Have you tried resetting it here:

https://skyid.sky.com/resetpassword/

Re: Unable to reset @sky.com email password

Mark39 — Thu, 30 Apr 2026 09:35:34 GMT

@Mark+Inch wrote:

Strangely yes but Yahoo Mail App says no! Thanks

@Mark+Inch your password is ok, then. Is it set up the same in the Yahoo Mail app? If it looks ok, but still not accepted, you could try an app password for the mail app instead of your normal Sky password. There's a link to the app password generator towards the bottom of Sky's help page here: https://www.sky.com/help/sky-yahoo-mail/setting-up-yahoo-mail/articles/getting-started-with-sky-yahoo-mail

Re: Unable to reset @sky.com email password

MarkInch — Thu, 30 Apr 2026 09:40:35 GMT

Thanks will try that.

Re: Unable to reset @sky.com email password

MarkInch — Thu, 30 Apr 2026 09:41:25 GMT

Does not seem to allow me to change it. Thanks

Re: Unable to reset @sky.com email password

GD1 — Thu, 30 Apr 2026 09:46:47 GMT

@MarkInch You seem to be now posting under 2 seperate user ID's?

Re: Unable to reset @sky.com email password

MarkInch — Thu, 30 Apr 2026 09:52:33 GMT

I was asked for the username and looks like I missed the +! Ooops

Re: Unable to reset @sky.com email password

caesarome — Thu, 30 Apr 2026 11:10:47 GMT

@Mark+Inch

Are you signed in with the correct ID when you try to reset the password as you have used two differebt IDs here !

Re: Unable to reset @sky.com email password

MarkInch — Thu, 30 Apr 2026 11:27:43 GMT

Yes it is the correct email address and the password works on other devices. I may try reinstalling the app! Thanks

Re: Unable to reset @sky.com email password

jayach — Thu, 30 Apr 2026 15:24:46 GMT

@MarkInch wrote:
I may try reinstalling the app! Thanks

If it is just the Yahoo app failing, try another app. I use Outlook and it has less obtrusive advertising.

Re: Unable to reset @sky.com email password

MarkInch — Thu, 30 Apr 2026 15:45:48 GMT

Will do. Cheers