topic Re: Incorrect Mobile Number in Email

Incorrect Mobile Number

Carole88 — Fri, 17 Apr 2026 16:56:45 GMT

My mobile number has been changed on my account. However, when I try to sign into emails, it wants to send text verification to my old mobile. Why does it do this - can I stop it or do I rectify. I can't access emails on my PC any more.

Re: Incorrect Mobile Number

Mark39 — Fri, 17 Apr 2026 17:05:50 GMT

@Carole88 the phone number in your Sky account details is not the one used for 2 Step Verification. Assuming you no longer have access to your old mobile, you need to turn off 2 Step Verification using your Recovery Code and set it up again specifying the new number during the setup process.

Re: Incorrect Mobile Number

Carole88 — Fri, 17 Apr 2026 17:09:42 GMT

Not sure how to do that without my old mobile.

Re: Incorrect Mobile Number

Mark39 — Fri, 17 Apr 2026 17:14:42 GMT

@Carole88 if you made a separate note of the Recovery Code as Sky recommended, you don't need your old mobile.