topic Re: 2 step verification and lost recovery code in Email

2 step verification and lost recovery code

tsv-93- — Mon, 21 Oct 2024 12:25:16 GMT

I no longer have the mobile that is registered to my Email account and do not know what my recovery code is and cannot access my email account. Allthough I have rang Sky no one seems to be able to help even though you are ringing from the landline that is registered with my Sky account. What should I do?

They say that it is nothing to do with Sky it is Yahoo.

Re: 2 step verification and lost recovery code

caesarome — Mon, 21 Oct 2024 12:52:07 GMT

If you didn't make a note of the recovery code as it advised you to do when setting this up Sky does have a procedure to unlock accounts but it can take up to 21 days to be actioned:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

Go through the options at the bottom of this link to find the number to use to call them on.

Re: 2 step verification and lost recovery code

Mark39 — Mon, 21 Oct 2024 13:04:28 GMT

@tsv-93- are Sky saying they can't confirm your identity? Do you still have a Sky subscription?

Re: 2 step verification and lost recovery code

tsv-93- — Mon, 21 Oct 2024 14:06:01 GMT

Thank you for your note. I do still have a monthly accounty with sky.

Re: 2 step verification and lost recovery code

Mark39 — Mon, 21 Oct 2024 14:15:27 GMT

It's absolutely nothing to do with Yahoo - they'll simply refer you back to Sky. As @caesarome posted there's a process for dealing with this so I'd suggest calling them back and referring them to their own help page if you come across an adviser who doesn't know how to proceed.

Re: 2 step verification and lost recovery code

CraigA1983 — Thu, 06 Mar 2025 09:46:24 GMT

Did you get this fixed I have the same issue

Re: 2 step verification and lost recovery code

Mark39 — Thu, 06 Mar 2025 09:48:30 GMT

@CraigA1983 see my reply to your other post.

Re: 2 step verification and lost recovery code

r-jewell — Wed, 19 Mar 2025 13:40:34 GMT

I'm having a smilar issue, however I do have the mobile number still but am not receiving any verification codes. I've spoken to multiple agents and they've filled out the form for forgotten recovery code, but the request gets immediately denied - apparently because I've got a Gmail address linked to my account.

I'm well and truly at wits end now, I've literally spent hours on the phone and have made no progress whatsoever.

Can anyone help at all please?

Re: 2 step verification and lost recovery code

caesarome — Wed, 19 Mar 2025 13:49:30 GMT

@r-jewell

So to be clear you can login to your Sky email account but are not receiving email verification codes. If your account is linked to a Gmail account have you checked the spam/trash/junk folders on there for these emails ?

Re: 2 step verification and lost recovery code

jayach — Wed, 19 Mar 2025 14:38:20 GMT

@r-jewell

It may have been better to start your own thread, as your problem is not like that of the OP.

However we do get some posts where people say they still have their number, but don't get the verification codes, but there hasn't been any real resolution to that.

Have you tried to turn the 2FA off as described here:

Two-step verification for Sky Yahoo Mail | Sky Help | Sky.com | Sky Help | Sky.com

Although it's probable that code won't be received either.

Can you explain how your Sky|Yahoo mail address is linked to a gmail one? I don't see why that would stop the agents being able to request the 2FA being turned off.

Re: 2 step verification and lost recovery code

Lmg — Fri, 03 Apr 2026 11:07:28 GMT

I am in exactly the same position. I just want tochange my address details No one can help me at SKy because I am not receiveing verification code. Dessie told me yesterday that she had nevr come across this before. I have nevr had a recovery code. Never needed one. been with Sky over 20years Two mobiles and TV Like you I am at my witts end. AnDessie not called despite saying she woud between 11 am and 12.

Re: 2 step verification and lost recovery code

Mark39 — Fri, 03 Apr 2026 12:18:55 GMT

@Lmg you've replied to a post that's more than 12 months old and not relevant to the current issue.