topic Re: Verification code in Email

Verification code

taykal6 — Wed, 01 Apr 2026 12:32:40 GMT

Suddenly not receiving verification code to access emails. None of my details have changed as ive already checked. Any ideas?

Re: Verification code

Mark39 — Wed, 01 Apr 2026 12:49:11 GMT

@taykal6 working fine here, so not a general problem. You could use your Recovery Code to turn off 2 step verification and try setting it up again later to see if it's working ok then.

Re: Verification code

taykal6 — Wed, 01 Apr 2026 18:57:40 GMT

Problem is i can't find my recovery code

Re: Verification code

Mark39 — Wed, 01 Apr 2026 19:04:26 GMT

@taykal6 wrote:

Problem is i can't find my recovery code

@taykal6 in that case, you'll have to call and ask Sky to turn off 2 step login on your behalf.. It will take several days.

Re: Verification code

caesarome — Wed, 01 Apr 2026 19:06:00 GMT

There have been others reporting the same issue today so it might be an issue at Sky's end.

The recovery code was something you had to tick a box to say you had made a note of it when setting it up.

Re: Verification code

taykal6 — Wed, 01 Apr 2026 20:09:14 GMT

Will give it a go, thanks