https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244374#M107614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650988">@DMR2</a>&nbsp;there have been a few other posts reporting problems with receiving the Verification Code, though it's not a general problem.</P> <P>&nbsp;</P> <P>Without the Recovery Code your only solution is to call Sky and ask them to turn off 2 step verification on your behalf. It will take a few days.</P> Wed, 01 Apr 2026 16:07:14 GMT Mark39 2026-04-01T16:07:14Z https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244364#M107609 <P>I am trying to sign into my email account and after signing in it sends a 6 digit passcode to my mobile but I am not receiving these and can't log in to view my emails</P><P>&nbsp;</P> Wed, 01 Apr 2026 15:58:00 GMT https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244364#M107609 DMR2 2026-04-01T15:58:00Z https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244365#M107610 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650988">@DMR2</a>&nbsp;when the Verification Code is sent, the last three digits of the mobile number it's sent to are displayed on screen. Do they match your mobile number?</P> <P>&nbsp;</P> <P>You can use your Recovery Code to turn off 2 step verification and set it up again later to see if the non-receipt problem has gone away.</P> Wed, 01 Apr 2026 16:01:33 GMT https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244365#M107610 Mark39 2026-04-01T16:01:33Z https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244367#M107611 <P>Hello Mark yes the mobile number is correct however I don't have my recovery code unfortunately</P><P>&nbsp;</P> Wed, 01 Apr 2026 16:02:48 GMT https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244367#M107611 DMR2 2026-04-01T16:02:48Z https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244372#M107613 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650988">@DMR2</a>&nbsp;wrote:<BR /> <P>however I don't have my recovery code unfortunately</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Did you not make a note of it as it advised you to do onscreen ?</P> Wed, 01 Apr 2026 16:05:33 GMT https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244372#M107613 caesarome 2026-04-01T16:05:33Z https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244374#M107614 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4650988">@DMR2</a>&nbsp;there have been a few other posts reporting problems with receiving the Verification Code, though it's not a general problem.</P> <P>&nbsp;</P> <P>Without the Recovery Code your only solution is to call Sky and ask them to turn off 2 step verification on your behalf. It will take a few days.</P> Wed, 01 Apr 2026 16:07:14 GMT https://helpforum.sky.com/t5/Email/Sky-email-account-not-receiving-6-digit-passcodes-to-my-mobile-in-order-to-sign-in-to-my-email/m-p/5244374#M107614 Mark39 2026-04-01T16:07:14Z