topic Re: Stuck in an endless loop in Email

Stuck in an endless loop

mentalmerv — Mon, 30 Mar 2026 17:58:55 GMT

Hi, please help me!

My physical SIM card has failed so I can't get any service on my phone. I've tried this SIM in 3 different handsets and it's not working in either of them. I've managed to request an eSIM to try and negate this and get me back online, however I have 2FA on my email account. I can't access my emails to get the confirmation code, as it's sending a text to a (currently not working) mobile. I also have no idea of the recovery code. So I just keep looping around. I spoke to someone in the Sky Shop at Gateshead Metrocentre who kindly caled customer services for me but they couldn't help as I wasn't at home with access to my Sky Pucks???

So now I'm home with no way to call anyone and chat seems to be closed. Any suggestions???

Thanks

Martin

Re: Stuck in an endless loop

caesarome — Mon, 30 Mar 2026 18:43:46 GMT

@mentalmerv

When you set up 2FA on your email account a recovery code was shown which it asked you to make a note of so all you need to do is to sign in with this as it will then turn 2FA off and should allow you access to your emails.

Re: Stuck in an endless loop

mentalmerv — Mon, 30 Mar 2026 18:49:49 GMT

Appreciate you taking the time to answer 🙂
I would have set this 2FA up years ago and the recovery code has been lost to time and ageing!
Managed to buy an eSIM on a different network for now so at least I can call Sky to try and sort this out, currently on the phone so will keep you all posted. 🤞

Re: Stuck in an endless loop

Mark39 — Mon, 30 Mar 2026 19:05:01 GMT

@mentalmerv it would have been more recent than that, as Sky only introduced 2 step login about a year ago. Either way, you do need to speak to Sky if you don't have the Recovery Code, and ask them to turn off 2 step login on your behalf. It will take several days.