topic Re: Not receiving verication texts when tring to add Sky Email to device in Email

Not receiving verication texts when tring to add Sky Email to device

Sueliz — Fri, 27 Mar 2026 16:29:47 GMT

I am trying to add my Sky Email acount onto a laptop however when following the process I should be receiving a verification text with a code however despite re-requesting this nothing is recieved............Any ideas?

Re: Not receiving verication texts when tring to add Sky Email to device

caesarome — Fri, 27 Mar 2026 16:49:04 GMT

@Sueliz

Is the number correct, is the text in the bin folder of your emai app on your phone ?

Re: Not receiving verication texts when tring to add Sky Email to device

Sueliz — Fri, 27 Mar 2026 17:03:11 GMT

The last 3 digits are correct so the number should accurate. I've checked for spam texts and nothing.................

Re: Not receiving verication texts when tring to add Sky Email to device

Sueliz — Fri, 27 Mar 2026 17:03:40 GMT

Sorry on my phone

Re: Not receiving verication texts when tring to add Sky Email to device

caesarome — Fri, 27 Mar 2026 17:22:15 GMT

@Sueliz

To be clear what is it you are trying to do - if you are trying to login to the Sky website then use the recovery code you should have made a note of when setting up 2FA.

Re: Not receiving verication texts when tring to add Sky Email to device

Sueliz — Fri, 27 Mar 2026 18:01:47 GMT

Thanks I'll try and find the recovery code as that appears to be the only way of sorting this

Re: Not receiving verication texts when tring to add Sky Email to device

Sueliz — Fri, 27 Mar 2026 18:09:40 GMT

All sorted after I eventually located the Recovery Code....Thanks