https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237040#M107491 <P>Does disabling AVG itself and not just the email scan allow it through ?</P> Mon, 23 Mar 2026 19:45:02 GMT caesarome 2026-03-23T19:45:02Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237024#M107486 <P>All of a sudden, when trying to download an email attachment I am getting the message 'Couldnt download - virus scan failed'. I have never had this problem before. Any ideas how to resolve this? Thanks.</P> Mon, 23 Mar 2026 19:12:28 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237024#M107486 Wefter2000 2026-03-23T19:12:28Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237026#M107487 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4643174">@Wefter2000</a>&nbsp;</P> <P>What device are you using and what virus scanner are you using ?</P> Mon, 23 Mar 2026 19:17:39 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237026#M107487 caesarome 2026-03-23T19:17:39Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237028#M107488 <P>This is on my PC. Using AVG antivrus. I've tried turning off the email protection on AVG, but it made no difference.</P> Mon, 23 Mar 2026 19:19:39 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237028#M107488 Wefter2000 2026-03-23T19:19:39Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237033#M107489 <P>How do you access your emails on your PC, are you logging into the Sky website or using an app ?</P> Mon, 23 Mar 2026 19:28:01 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237033#M107489 caesarome 2026-03-23T19:28:01Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237038#M107490 <P>Mainly using the sky mail app, but have gone in through the yahoo mail website as well with the same result.</P> Mon, 23 Mar 2026 19:39:20 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237038#M107490 Wefter2000 2026-03-23T19:39:20Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237040#M107491 <P>Does disabling AVG itself and not just the email scan allow it through ?</P> Mon, 23 Mar 2026 19:45:02 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237040#M107491 caesarome 2026-03-23T19:45:02Z https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237088#M107495 <P>No, doesnt make a difference.</P> Mon, 23 Mar 2026 21:14:20 GMT https://helpforum.sky.com/t5/Email/Email-virus-scan-failed/m-p/5237088#M107495 Wefter2000 2026-03-23T21:14:20Z