topic Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop in Email

Changed Sky password stops Outlook from syncing on my Windows11 laptop

RayC99 — Wed, 11 Mar 2026 18:02:10 GMT

I changed my Sky/Yahoo password. I have Outlook under Microsoft 365 on my windows 11 laptop and it no longer syncs to my Sky.com email account . Sky emails work OK on other email clients on Android.

I can't see anywhere in Outlook Account Settings to change the Sky password.

I can see a few entries related to my Sky email in Windows Credential Manager and changed/saved the password but it did not actually save the change.

How can I make what should be a simple change?

Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop

jayach — Thu, 12 Mar 2026 00:07:59 GMT

First question, just what version of Outlook are you using, Classic or New?

What version of Outlook do I have? - Microsoft Support

Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop

RayC99 — Thu, 12 Mar 2026 09:18:56 GMT

Hi, it's Classic

Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop

jayach — Thu, 12 Mar 2026 12:15:03 GMT

@RayC99 wrote:
Hi, it's Classic

O.K.

Changing your account password should not stop Classic Outlook from working as, even in the latest versions, it is not OAuth compatible with Sky|Yahoo mail so it requires a generated password. That should continue to work even after the account password is changed.

In order to check/change the password in Outlook, follow the steps shown here:

Outlook Classic - Update IMAP/POP Email password • Conetix

Personally I prefer the method using control panel, but either way should work.

But, it will not use your new account password, it will need a generated password:

https://www.sky.com/sky-yahoo-mail/manage-apps

Let us know how you get on.

Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop

RayC99 — Thu, 12 Mar 2026 13:55:28 GMT

Thank you for your help.

I followed the process that you described, generated the new password and changed the password in Manage Profiles.

The tests performed when I made the change in Manage Profiles were successful and Outlook's test email was received (visible in other devices).

However, I still get the same 2 Outlook errors when sending/receiving, "Outlook cannot synchronise subscribed folders for ..... Error: Cannot connect to the server.

Re: Changed Sky password stops Outlook from syncing on my Windows11 laptop

jayach — Thu, 12 Mar 2026 21:03:57 GMT

I would go back into the settings and first try the repair option.

If that doesn't work, check the IMAP settings, they should look like this:

If that is all O.K. I can only suggest deleting the account from Outlook and re-adding it, that should re-create the sync links.