topic Re: Change mobile phone number for two factor verification in Email

Change mobile phone number for two factor verification

rabkdb — Sun, 22 Feb 2026 06:18:20 GMT

In on line account manager. Have hit change number but all I get is a code sent to my old mobile number which I don't have. Please help .

Re: Change mobile phone number for two factor verification

Mark39 — Sun, 22 Feb 2026 08:13:19 GMT

@rabkdb that's intentional, to prevent someone with unauthorised access to your account from changing the mobile number to their own.

You'll need to use your Recovery Code to turn off 2 factory verification, then set it up again (if you wish to) with your new mobile number.

Re: Change mobile phone number for two factor verification

caesarome — Sun, 22 Feb 2026 09:42:13 GMT

@rabkdb

If you don't have access to the recovery code then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.