https://helpforum.sky.com/t5/Email/email/m-p/5202699#M107046 <P>hi i am locked out of my email account changed my phone no so can not verification code have rang sky they said they can not help me have been on my sky sign in but to anything its two step verification which can not do be cause i do not have my old no</P> Sun, 01 Feb 2026 10:49:04 GMT jo395 2026-02-01T10:49:04Z https://helpforum.sky.com/t5/Email/email/m-p/5202699#M107046 <P>hi i am locked out of my email account changed my phone no so can not verification code have rang sky they said they can not help me have been on my sky sign in but to anything its two step verification which can not do be cause i do not have my old no</P> Sun, 01 Feb 2026 10:49:04 GMT https://helpforum.sky.com/t5/Email/email/m-p/5202699#M107046 jo395 2026-02-01T10:49:04Z https://helpforum.sky.com/t5/Email/email/m-p/5202777#M107047 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4605549">@jo395</a>&nbsp;</P> <P>When you set this up you will have been shown and asked to save the recovery code so all you need to do now is to sign in with this as that will then turn 2FA off allowing you to update your phone number&nbsp;if you wish to use it again.</P> <P>&nbsp;</P> <P>If you didn't make a note of the recovery code then I'm afraid you will have to go back to Sky and do not let them tell you then can not turn this offer for you, or to tell you to go to Yahoo (as they can not help with a Sky email account) as they can do this for you although it will take a while to be&nbsp;completed.</P> Sun, 01 Feb 2026 12:06:18 GMT https://helpforum.sky.com/t5/Email/email/m-p/5202777#M107047 caesarome 2026-02-01T12:06:18Z