https://helpforum.sky.com/t5/Email/Two-step-verification-not-recognising-my-new-phone/m-p/5196289#M106994 <P>New phone same phone number. not receiving the 6 digit code for two step verification. cant&nbsp;find my recovery number ? can anyone help?</P> Thu, 22 Jan 2026 19:55:28 GMT Janice16 2026-01-22T19:55:28Z https://helpforum.sky.com/t5/Email/Two-step-verification-not-recognising-my-new-phone/m-p/5196289#M106994 <P>New phone same phone number. not receiving the 6 digit code for two step verification. cant&nbsp;find my recovery number ? can anyone help?</P> Thu, 22 Jan 2026 19:55:28 GMT https://helpforum.sky.com/t5/Email/Two-step-verification-not-recognising-my-new-phone/m-p/5196289#M106994 Janice16 2026-01-22T19:55:28Z https://helpforum.sky.com/t5/Email/Two-step-verification-not-recognising-my-new-phone/m-p/5196301#M106995 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4131513">@Janice16</a>&nbsp;that's a call to Sky, I'm afraid. They'll be able to switch off 2 step login on your behalf. It won't be immediate.</P> Thu, 22 Jan 2026 20:05:06 GMT https://helpforum.sky.com/t5/Email/Two-step-verification-not-recognising-my-new-phone/m-p/5196301#M106995 Mark39 2026-01-22T20:05:06Z