topic Re: Verify email account scam? in Email

Verify email account scam?

trevforum — Mon, 12 Jan 2026 13:14:07 GMT

Just had an email via gmail to verify one of my sky email accounts(not specified, I have two). Body of email below. Is this a scam? Purportably from "sky at email.contact.sky"

------------------

Verify email address

Hi

You’ve previously set up a Sky iD with us. We’ve introduced a new verification step to help keep your account secure, and we now need you to confirm your details.

Verifying your email protects your account and makes it easy to recover if you ever forget your password. It only takes a moment.

Your Sky team

Re: Verify email account scam?

Mark39 — Mon, 12 Jan 2026 13:17:59 GMT

@trevforum if it contains a link which takes you to a login screen, it's fake.

If you were to log in via that link, your username and password will be captured by a scammer/spammer to enable them to get access to your email account.

Just mark it as spam.

Re: Verify email account scam?

caesarome — Mon, 12 Jan 2026 13:26:25 GMT

@trevforum

It does look like a new take on the scam emails we see asked about here so thanks for posting about this as I should imagine we will see other people asking about this.

Re: Verify email account scam?

trevforum — Mon, 12 Jan 2026 14:11:53 GMT

Yes, it looks plausible. The system wouldn't let me post the email body as I received it, but there was a Sky logo and it even had the footnotes with links to privacy policy, terms and condition etc.

Is there a email I can forward the message to for suspected scams?

Re: Verify email account scam?

Mark39 — Mon, 12 Jan 2026 14:21:28 GMT

@trevforum yes. See the section headed 'What to do if you get a scam call, email or text' here:

https://www.sky.com/help/your-account/support-with-fraud/scams/articles/sky-scams-help

Verify your email address.

EastenderEK — Mon, 12 Jan 2026 14:41:38 GMT

Did Sky ask all users to verify their email address today? Or is it a phishing scam.

Email verification

mc51 — Mon, 12 Jan 2026 14:55:35 GMT

I have received an Email from Sky to verify my email address. I already have to go through two stage verification, via code. Is this a new verification process. I cant see anything on my account to say how to verify my address.

Re: Email verification

Mark39 — Mon, 12 Jan 2026 15:12:45 GMT

@mc51, @EastenderEK I've added your posts to an existing thread reporting the same thing.

Almost certainly it's an attempt to scam you into giving away your log in details. See previous replies for how to deal with it.

Request for Email confirmation is it genuine?

Canmore — Mon, 12 Jan 2026 17:36:21 GMT

Received an email requesting confirmation of email, but this was set up years ago, and is used daily.

Re: Verify email account scam?

Computer+Chris — Mon, 12 Jan 2026 17:46:15 GMT

I've also received this email today. I've logged on to Sky (not via the link in email) and there is no notice asking me to confirm my details. I am therefore treating this as a phishing email and am reporting it.

Re: Request for Email confirmation is it genuine?

jayach — Mon, 12 Jan 2026 19:25:43 GMT

Tanks for posting the image of the email. There is another thread running where people are reporting similar emails (but none of them show what the email looks like) and they are being told they are probably scams, however from the image (assuming your name is Catriona) it does look genuine. Unfortunately as it's from a mobile the required info to be certain (such as the from address) is not visible.

I would suggest logging into Sky direct (not via the link given) and see if there is anything there.

Re: Request for Email confirmation is it genuine?

jayach — Mon, 12 Jan 2026 19:26:48 GMT

Looking at the wording, I suspect it's asking for verification of your alternative email (used for recovery purposes) rather than your Sky email address.

Was it received at your Sky address?

Re: Request for Email confirmation is it genuine?

Mark39 — Mon, 12 Jan 2026 20:07:19 GMT

@jayach wrote:

Tanks for posting the image of the email. There is another thread running where people are reporting similar emails (but none of them show what the email looks like) and they are being told they are probably scams, however from the image (assuming your name is Catriona) it does look genuine. Unfortunately as it's from a mobile the required info to be certain (such as the from address) is not visible.

I would suggest logging into Sky direct (not via the link given) and see if there is anything there.

I agree, it does look genuine. There's a link in the email to sky.com - it would be good to know if that actually resolves to sky.com or a different site.

Re: Verify email account scam?

Mark39 — Mon, 12 Jan 2026 20:11:42 GMT

All - in a different thread here, another customer recieving this has posted an image of the email requesting verification. It does, unusually, look to be genuinely from Sky. I'd suggest caution.

https://helpforum.sky.com/t5/Email/Request-for-Email-confirmation-is-it-genuine/td-p/5189323/jump-to/first-unread-message

Re: Verify email account scam?

LolH — Tue, 13 Jan 2026 11:31:14 GMT

I too have received this email request, twice now. Interestingly, it also spells my forename incorrectly, the same way that Sky doe son every email I have ever received from them, which lends a little authenticity to the email.

Is this a scam email?

annechad — Tue, 13 Jan 2026 15:39:48 GMT

Is this a fake - looks really authentic - cursor over addresses look genuine

Verify your email address

Hi Catherine,

You’ve previously set up a Sky iD with us. We’ve introduced a new verification step to help keep your account secure, and we now need you to confirm your details.

Verifying your email protects your account and makes it easy to recover if you ever forget your password. It only takes a moment.

Your Sky team

Moderator notes: Removed links although genuine and updated title

Re: Is this a scam email?

Artel — Tue, 13 Jan 2026 15:55:44 GMT

I received a similar email today, agree it looks genuine. When I logged into my account I could find no further mention of verification

Re: Is this a scam email?

Shlobe — Tue, 13 Jan 2026 16:55:52 GMT

I have received this email also. When I logged into my account it said the two step verification was already on. I don't think it is a scam but just Sky's incompetence! If, when you open emails it sends you a code to enter, then the two step verification is on. They were going to close my account last year as I hadn't logged in which was untrue and when I spoke to someone I was told to ignore it!

Re: Verify email account scam?

trevforum — Tue, 13 Jan 2026 17:00:03 GMT

I've just had a repeat email. I've now blocked the email address.

Re: Request for Email confirmation is it genuine?

GroovyMini — Tue, 13 Jan 2026 18:46:25 GMT

I have received the same email.

The from address is : "sky @ email . contact . sky" without spaces

The reply to address is : "noreply @ email . contact . sky" no spaces

and the Verify Email button goes to "https : / / t.newsletter . contact . sky/r/?id=h3f15fca0,3346c0fc,4a635c94" without the spaces

all the other links are exactly the same as above but end in 98 or 99 or 96 or 9a or 9c or 9d instead of 94