topic Re: Email hacked in Email

Email hacked

Antmos — Sun, 11 Jan 2026 21:47:12 GMT

My sky email has been hacked. I have no idea when it happened and I only found out when people started getting emails bouncing back saying my inbox was full but giving this strangers email address. Then I realised that all my emails were being forwarded to them and they are set up as my email recovery. However I seem to have limited settings and can't remove them. Sky said contact yahoo and yahoo said contact sky. Sky is now raising an investigation into this but it can take a few weeks apparently. Anyone got any ideas to help? Thanks.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Antmos — Sun, 11 Jan 2026 21:41:20 GMT

Everyone keeps saying go to more settings but I don't have that. All my email are being forwarded to someone I don't recognise but I am unable to remove them and both sky and yahoo are not helping me.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

caesarome — Sun, 11 Jan 2026 21:47:49 GMT

@Antmos wrote:

Everyone keeps saying go to more settings but I don't have that.

@Antmos

You can do that here:

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make a change then logout and change your password:

https://skyid.sky.com/resetpassword/

You might want to give some thought to setting up two step verification as per this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

If you do set this up it in important that you make a note of and keep safe the recovery code.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Antmos — Sun, 11 Jan 2026 22:15:08 GMT

I don't have those settings. The only thing in the right is the home button. I have settings on a drop down on the left but I don't have more settings. That's why I said my settings seem limited for some reason.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Mark39 — Sun, 11 Jan 2026 22:21:44 GMT

@Antmos looks like you're using the basic version. Switch to the Advanced version and you should see more options.

Re: Email hacked

jayach — Mon, 12 Jan 2026 02:44:46 GMT

@Antmos

What device are you trying to do this on?

You need to use a desktop browser, or a mobile browser in desktop mode.

Re: Email hacked

Antmos — Mon, 12 Jan 2026 06:49:49 GMT

I have tried doing it in my mobile and on a tablet but see the same settings. I don't have a laptop. Not sure how to use my mobile in desktop mode. Please explain.

Re: My sky yahoo email has been hacked and is sending out random emails to my contacts. Getting no h

Antmos — Mon, 12 Jan 2026 06:51:05 GMT

Where do I find the advanced version?

Re: Email hacked

jayach — Mon, 12 Jan 2026 14:36:20 GMT

@Antmos wrote:
I have tried doing it in my mobile and on a tablet but see the same settings. I don't have a laptop. Not sure how to use my mobile in desktop mode. Please explain.

Use the tablet it will be easier. Search your tablets name and "how to use desktop mode in browser" in google, and it will explain it.

Re: Email hacked

Antmos — Mon, 12 Jan 2026 14:58:26 GMT

It worked! Thank you so much!