topic Re: Sky email password problem in Email

Sky email password problem

Andrew+bow — Sat, 10 Jan 2026 16:54:45 GMT

Twice in the last 3 days I have had to completely change my account password for sky.

outlook and mail apps would not accept my current password and have had to reset it twice "

very weird

Re: Sky email password problem

Mark39 — Sat, 10 Jan 2026 17:11:39 GMT

@Andrew+bow if it happens again, see if you get the same problem when logging in direct to Sky's server here, rether than via an email app: www.sky.com/signin/email

If you can log in ok via the link, the problem lies with the app you're using, not with your Sky email account.

Re: Sky email password problem

Andrew+bow — Sat, 10 Jan 2026 17:24:06 GMT

Will do

weird that it was yahoo app

iPad mail app

outlook

Re: Sky email password problem

Mark39 — Sat, 10 Jan 2026 17:27:41 GMT

@Andrew+bow you might need to use an app password, in place of your normal password when you log in via these apps. There's a link to the app password generator in Sky's help,guide here: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app