topic Re: Email password in Email

Email password

Jenningsmark — Fri, 09 Jan 2026 17:13:03 GMT

I have been signed out of my email, when I attempt to sign back in it keeps telling me my password is incorrect.
when I try to change my password it asks me for a significant date, which I have never set before.
I just want to re set my password so I can access my emails

Re: Email password

Mark39 — Fri, 09 Jan 2026 17:21:44 GMT

@Jenningsmark that does suggest unauthorised access to your account. If there's no option to email you a password reset link, as an alternative to providing memorable information, you'll have to call, I'm afraid.

Re: Email password

caesarome — Fri, 09 Jan 2026 17:25:11 GMT

@Jenningsmark

Are you typing in the password as opposed to entering what the browser has remembered for you ?

If you can not answer the significant date question you will have to call Sky to see if they can change it for you.

Re: Email password

Andy6388 — Fri, 09 Jan 2026 22:12:47 GMT

Strangely I have had the exact same thing today except I could remember the name of the first road I lived on to reset my password

Re: Email password

Mark39 — Fri, 09 Jan 2026 22:34:03 GMT

@Andy6388 I'd suggest checking to make sure no changes have been made to your email settings.