topic Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail in Email

Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail acco

daveyboy22 — Mon, 17 Nov 2025 10:48:52 GMT

I have an EXISTING Yahoo account but, since yeaterday, when I try and login a message says

Sorry

You can no longer create a new Yahoo Mail account via Sky.

The chat and help messages do not resolve this issue.

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

Mark39 — Mon, 17 Nov 2025 11:00:20 GMT

How are you trying to log in? Can you log in here: www.sky.com/signin/email ?

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

uF0n — Wed, 03 Dec 2025 08:27:34 GMT

@daveyboy22 Did you get this resolved?

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

elliot21 — Sat, 03 Jan 2026 16:38:36 GMT

I have this issue also

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

Mark39 — Sat, 03 Jan 2026 16:43:22 GMT

@elliot21 see my reply to the original poster with the same question. As you say you have the same issue, it's relevant to you too.

@Mark39 wrote:

How are you trying to log in? Can you log in here: www.sky.com/signin/email ?

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

elliot21 — Sat, 03 Jan 2026 16:48:02 GMT

Tried that URL already and get

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

Mark39 — Sat, 03 Jan 2026 16:55:23 GMT

@elliot21 first try clearing your browser cache after closing any open Sky or Yahoo websites. Then try logging in again.

When did you last log in successfully via the Sky website (that is, not via an app)? That message may indicate that your Sky Yahoo Mail account has been closed because of inactivity.

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

uF0n — Sun, 04 Jan 2026 22:08:06 GMT

https://helpforum.sky.com/t5/Email/My-Email-account-has-been-suspended/m-p/5159400#M106533

Re: Cannot sign into my EXISTING Yahoo mail account - says ou can no longer create a new Yahoo Mail

uF0n — Sun, 04 Jan 2026 22:11:59 GMT

Sky had previously said that a warning emails precedes am amount being suspended.

I very much doubt this week be fixed by clearing browser cache.