https://helpforum.sky.com/t5/Email/My-sky-email-account/m-p/5176730#M106663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571999">@Andrea27</a>&nbsp;</P> <P>When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.</P> <P>&nbsp;</P> <P>If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.</P> Mon, 29 Dec 2025 05:34:57 GMT caesarome 2025-12-29T05:34:57Z https://helpforum.sky.com/t5/Email/My-sky-email-account/m-p/5176711#M106662 <P>I have a new mobile and trying to sign into my sky email account but it's sending a verification code to old mobile number which I don't have access to , also asking for two step code which I don't remember .need to update my new mobile number on my sky email account&nbsp;</P> Mon, 29 Dec 2025 02:32:29 GMT https://helpforum.sky.com/t5/Email/My-sky-email-account/m-p/5176711#M106662 Andrea27 2025-12-29T02:32:29Z https://helpforum.sky.com/t5/Email/My-sky-email-account/m-p/5176730#M106663 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4571999">@Andrea27</a>&nbsp;</P> <P>When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.</P> <P>&nbsp;</P> <P>If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.</P> Mon, 29 Dec 2025 05:34:57 GMT https://helpforum.sky.com/t5/Email/My-sky-email-account/m-p/5176730#M106663 caesarome 2025-12-29T05:34:57Z