topic Re: Hospitalised Account Holder in Email

Hospitalised Account Holder

Pat184 — Sat, 13 Dec 2025 13:15:04 GMT

The account holder took sick on holiday and is currently intubated, on ventilator, etc in a hospital in the Dominican Republic. The family needs access to his emails to give them his medical insurance details. Unfortunately we only know his email address but not his password for access. Is there a work around or an option please. Thank you.

Re: Hospitalised Account Holder

caesarome — Sat, 13 Dec 2025 13:22:57 GMT

@Pat184

Is his email account with Sky ?

Re: Hospitalised Account Holder

daveNOS — Sat, 13 Dec 2025 13:48:16 GMT

@Pat184 No email provider can give you access to someone elses account, it doesn't matter what the circumstance is.

You could try using the "forgotten password option" however you would need access to what ever device or email is set to receive the reset code/link.

Re: Hospitalised Account Holder

Pat184 — Sat, 13 Dec 2025 14:06:56 GMT

Yes it is

Re: Hospitalised Account Holder

Mark39 — Sat, 13 Dec 2025 16:10:15 GMT

@Pat184 In the circumstances, I'd suggest speaking to Sky's Accessibility team: https://www.sky.com/help/accessibility-information/contacting-sky-accessibility/articles/contacting-sky-accessibility