topic Re: Unable to setup sky yahoo email account on ios in Email

Unable to setup sky yahoo email account on ios

JohnQuick — Mon, 01 Dec 2025 22:49:27 GMT

I have a sky email address i have had for over 20 years and have had access to it all the time even when i left Sky. The old sky id used when setting this email address was deleted. I now have rejoined sky with a new sky id linked to a gmail address and can see my original sky yahoo emails when i log into my sky account on the website and send from there, but i cannot get the account setup on my ipad. Any suggestions before i phone up and sit is a queue for hours.

Re: Unable to setup sky yahoo email account on ios

caesarome — Mon, 01 Dec 2025 23:01:04 GMT

@JohnQuick

When you set it up try selecting Yahoo as the provider.

You might need to generate and use a 16 digit password instead of your usual one:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

If that doesn't work then try this:

Try selecting "Other" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

Re: Unable to setup sky yahoo email account on ios

JohnQuick — Tue, 02 Dec 2025 07:36:17 GMT

Tried both of these methods but when i try to generate an app password i get a message that says "You can't access this page because you don't currently have a Sky Yahoo Mail account.". Which is crazy as ican read my emails on skys website.

Re: Unable to setup sky yahoo email account on ios

jayach — Tue, 02 Dec 2025 13:10:42 GMT

Assuming you are using the default Apple Mail app on the iPad, choosing the account type as Yahoo and using your full Sky email address and password when requested, you shouldn't need a generated password, so what happens when you try that?

Re: Unable to setup sky yahoo email account on ios

JohnQuick — Thu, 04 Dec 2025 16:12:13 GMT

Finally got it all working once i got through to Sky helpdesk. After much searching in their database they found this email address that was originally linked to an old sky account i had 25+ yrs ago, even though that skyid had been deleted, once the secondayry team had found it in their database they unlocked it and i was able to setup as normal on ,iphone,ioad and computer. What a relief. John the scottish guy on the end of the phone was fantatsic.

Re: Unable to setup sky yahoo email account on ios

caesarome — Thu, 04 Dec 2025 16:57:38 GMT

Glad you got it sorted @JohnQuick and thanks for replying that you had done.