topic Re: My Email account has been suspended in Email

My Email account has been suspended

Dave.G6HNI — Tue, 02 Dec 2025 16:17:28 GMT

HELP !

I just tried to access my Sky email account via Outlook, that I use every day, but in Edge it says I can't create a new email account and in Firefox it says my account is suspended ! ?

I use the account every day and I have a lot of important people linked to it like my bank !

I contacted Sky and spoke to someone that said he will try and request that my account is reactivated, but I will need to wait 48hrs to see if they can reactivate it, but what about all my emails ?

What on earth are Sky up to ?

Re: My Email account has been suspended

Dave.G6HNI — Tue, 02 Dec 2025 16:21:32 GMT

Also, I have been accessing the email account via my browser once a month as someone said that will keep it active... but that clearly has not worked !

Re: My Email account has been suspended

Mark39 — Tue, 02 Dec 2025 16:28:15 GMT

@Dave.G6HNI wrote:

Also, I have been accessing the email account via my browser once a month as someone said that will keep it active... but that clearly has not worked !

Yes, that's what Sky have previously posted here and indeed it says the same in their help guide here: https://www.sky.com/help/articles/inactive-yahoo-mail-accounts

I'm afraid it's a matter of waiting to see if Sky have successfully reactivated your Sky Yahoo Mail account.

Re: My Email account has been suspended

jayach — Tue, 02 Dec 2025 17:06:38 GMT

@Dave.G6HNI wrote:
I just tried to access my Sky email account via Outlook, that I use every day, but in Edge it says I can't create a new email account and in Firefox it says my account is suspended ! ?

When you try to login here: https://sky.com/signin/email/ just what exactly does it say?

Are you still able to access your email via Outlook, and what Outlook are you using? (Microsoft confusingly have several different apps called Outlook)

Re: My Email account has been suspended

Dave.G6HNI — Tue, 02 Dec 2025 17:32:34 GMT

Hi, using your link in Edge or Firefox I input my emsil addres and click next, but instead of asking for my password it says...

Sorry

You can no longer create a new Yahoo Mail account via Sky.

If I go to Yahoo.com, click on Mail, enter my email and click next it says...

Sky Yahoo mailbox suspended

Your Sky mailbox is suspended

To keep your account safe, Yahoo Mail has suspended access to your mailbox. You’ll need to contact Sky to reactivate your account.

To contact us, select No, I still need help to the question at the bottom of the page.

It has changed the fonts before allowing me to post

Re: My Email account has been suspended

caesarome — Tue, 02 Dec 2025 18:00:02 GMT

In the case you will have to contact Sky about this and hope that someone can help. Don't let them wrongly tell you that you need to go to Yahoo as they can not help as your email account is with Sky,

Re: My Email account has been suspended

Mark39 — Tue, 02 Dec 2025 18:00:05 GMT

@Dave.G6HNI that sounds like a slightly different problem. It sounds like the automatic suspension Yahoo imposes (not Sky) when activity deemed suspicious is suspected. If so, it doesn't mean your account is about to be deleted because of inactivity.

Historically it has required liaison between Sky and Yahoo to 'unsuspend' the account. That may have been more formalised now and could be what the adviser has instigated.

Re: My Email account has been suspended

KingRay — Tue, 02 Dec 2025 20:36:23 GMT

Same issues with one of my SKY Yahoo account I have 3 active account all recive mail through outlook, getting error

Sky Yahoo mailbox suspended Your Sky mailbox is suspended

To keep your account safe,

Yahoo Mail has suspended access to your mailbox. You’ll need to contact Sky to reactivate your account.

To contact us, select No, I still need help to the question at the bottom of the page.

for account

catherine email account

all other SKY email account are working , Did not see any mail asking to logon to the web version of yahoo to keep account live and have not done with any of the other account.

Re: My Email account has been suspended

Mark39 — Tue, 02 Dec 2025 20:59:49 GMT

@KingRay have you spoken to Sky? This doesn't sound like an inactive account issue.

Re: My Email account has been suspended

jayach — Tue, 02 Dec 2025 22:59:34 GMT

@Dave.G6HNI wrote:
Sky Yahoo mailbox suspended
Your Sky mailbox is suspended
To keep your account safe, Yahoo Mail has suspended access to your mailbox. You'll need to contact Sky to reactivate your account.

That is what I suspected, it has nothing to do with Sky, it means Yahoo have (rightly or wrongly) detected suspicious activity on your account and have suspended it protect their systems/reputation.

Only Sky can get them to remove the suspension, as mentioned earlier.

Re: My Email account has been suspended

jayach — Tue, 02 Dec 2025 23:15:39 GMT

@KingRay wrote:
Sky Yahoo mailbox suspended Your Sky mailbox is suspended
To keep your account safe,
Yahoo Mail has suspended access to your mailbox. You’ll need to contact Sky to reactivate your account.

You do indeed have the same problem as @Dave.G6HNI.

Like them you will need to get Sky to contact Yahoo to get your account unsuspended. Unfortunately the correct method for doing so is not well understood at Sky.

Re: My Email account has been suspended

uF0n — Wed, 03 Dec 2025 08:24:24 GMT

You are correct in saying the process is not well understood... It's taken me 20 minutes to get Sky support to understand that the issue is not simply that I need to reset the email and password used to access my Sky TV/broadband account.

I've been told there is a technical issue with sky.com emails that they aim to fix in 48-72 hours. I will add that the support person did not convey any confidence.

Re: My Email account has been suspended

Mark39 — Wed, 03 Dec 2025 08:50:38 GMT

@uF0n wrote:

I've been told there is a technical issue with sky.com emails that they aim to fix in 48-72 hours. I will add that the support person did not convey any confidence.

Sounds like a classic Sky fob-off to me....

Re: My Email account has been suspended

jayach — Wed, 03 Dec 2025 14:43:34 GMT

@uF0n wrote:
You are correct in saying the process is not well understood... It's taken me 20 minutes to get Sky support to understand that the issue is not simply that I need to reset the email and password used to access my Sky TV/broadband account.

Changing your password is part of the process, Sky will need to be able to convince Yahoo that they have verified your identity and that your old (possibly compromised) password is no longer valid. Yahoo are unable to do it themselves as they only know you as a Sky customer and have no access to your details.

Good luck

Re: My Email account has been suspended

uF0n — Wed, 03 Dec 2025 15:40:21 GMT

I appreciate your positively, but the support person genuinely thought I was just having problems using my email to log into my main Sky account.

I spoke to a second person that told me that Sky have nothing to do with Yahoo mail and they couldn't help me.

Third person has escalated and told me she had someone else with the same issue yesterday, so she has already worked out what was needed... Fingers crossed. However, she said it may take 7-10 days 😡

Re: My Email account has been suspended

Mark39 — Wed, 03 Dec 2025 15:48:49 GMT

@uF0n wrote:

Third person has escalated and told me she had someone else with the same issue yesterday, so she has already worked out what was needed... Fingers crossed. However, she said it may take 7-10 days 😡

That sounds much more likely than the 48-72 hours you were previously told.

Re: My Email account has been suspended

uF0n — Wed, 03 Dec 2025 15:59:08 GMT

No email access for 10 days is a big impact in a world with 2FA to access accounts.

Yahoo mail

Lisaevans1980 — Wed, 03 Dec 2025 21:41:02 GMT

My yahoo mail account has been suspended and I need help to reactivate it

Re: Yahoo mail

Mark39 — Wed, 03 Dec 2025 21:47:44 GMT

@Lisaevans1980 give Sky a call. Unfortunately there's nothing we customers here can do to help with this.

Re: My Email account has been suspended

HoofHeartedTo — Wed, 03 Dec 2025 22:52:14 GMT

I'm affected by this too. So do they have a technical problem affecting tons of users that'll auto-magically get fixed "at some point" or is this something we've done/not done with our accounts? Anyone know? I was using my email account via Chrome just a couple of days ago then yesterday started getting this "You can no longer create a new Yahoo Mail account via Sky." error .. constantly, in all browsers, even after clearing cookies etc.