topic Re: email delivery in Email

email delivery

Daysy1 — Wed, 29 Oct 2025 12:41:50 GMT

My sky email was recently hacked and now my mail goes into the archive box.

Does anyone know how to redirect into inbox?

Re: email delivery

Mark39 — Wed, 29 Oct 2025 13:12:43 GMT

Go to Settings, More Settings, then Filters and delete anything you didn't set up.

To do this, you need to log in via sky.com, using either a PC or laptop, or a mobile device in desktop mode.

If you haven't done so, it may be worth you setting up 2 step login to reduce the risk of further hacking. If you do be sure to keep a separate note of the Recovery Code which is displayed on screen during the setup process.

Re: email delivery

caesarome — Wed, 29 Oct 2025 13:24:53 GMT

@Daysy1

Something else to check is this:

Settings > More Settings > Mailboxes > Your email address > Reply-to address

Re: email delivery

Daysy1 — Wed, 29 Oct 2025 16:46:19 GMT

Hi Mark,

I followed your tip and although it was not straighforward I can now receive mail directly into Inbox.

V. geatfull for your advice.

High Regards,

Alan

Re: email delivery

Mark39 — Wed, 29 Oct 2025 16:50:35 GMT

Hi @Daysy1 and well done on fixing it!

Re: email delivery

Daysy1 — Wed, 29 Oct 2025 16:56:01 GMT

Hi ceasarome

Thanks for you response but I tried the filters route first and it was a success

Regards

@Daysy1

Re: email delivery

caesarome — Wed, 29 Oct 2025 17:15:52 GMT

Glad you have it working but I would still check that setting if someone has access to your account.

Re: email delivery

Daysy1 — Thu, 30 Oct 2025 11:51:22 GMT

Hi Folks,

Just to confirm, I have set up 2 step confirmation after changing my password.

All seems to be fine, thanks to all responders.

Alan

Re: email delivery

Mark39 — Thu, 30 Oct 2025 13:06:27 GMT

@Daysy1 hope you made a note of your Recovery Code! You'll need it if, for any reason, you stop receiving the texted Verification Code.