https://helpforum.sky.com/t5/Email/sky-email/m-p/5125239#M106232 <P>i need help to retrieve my sky email account i no longer have my old phone number</P><P>&nbsp;</P> Sun, 26 Oct 2025 11:15:57 GMT geoffhoughton 2025-10-26T11:15:57Z https://helpforum.sky.com/t5/Email/sky-email/m-p/5125239#M106232 <P>i need help to retrieve my sky email account i no longer have my old phone number</P><P>&nbsp;</P> Sun, 26 Oct 2025 11:15:57 GMT https://helpforum.sky.com/t5/Email/sky-email/m-p/5125239#M106232 geoffhoughton 2025-10-26T11:15:57Z https://helpforum.sky.com/t5/Email/sky-email/m-p/5125264#M106233 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4516701">@geoffhoughton</a>&nbsp;</P> <P>When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent as you can use this to turn this off and then set it up with your new number.</P> <P>&nbsp;</P> <P>If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.</P> Sun, 26 Oct 2025 12:10:31 GMT https://helpforum.sky.com/t5/Email/sky-email/m-p/5125264#M106233 caesarome 2025-10-26T12:10:31Z