topic New password but have no access to Email in Email

New password but have no access to Email

Susan182 — Tue, 14 Oct 2025 12:31:43 GMT

So my email said it needed me to sign in ,but I can not remember my password for sky email account.

so I asked to set up a new one but they want to send it to me on my sky email !!! Which I can't open.

my sone Max took over my goggle account so I can't use that to sign in .

asked to have it sent to my phone as a text but it never comes in .

i have very important emails I need access to

can you help?

Re: New password but have no access to Email

Mark39 — Tue, 14 Oct 2025 12:43:52 GMT

If you're unable to reset your password here, you'll have to give Sky a call, I'm afraid: https://skyid.sky.com/resetpassword

I assume you're unable to use the memorable information method of resetting.

Re: New password but have no access to Email

jayach — Tue, 14 Oct 2025 13:05:50 GMT

@Susan182

You say you "asked to have it sent to my phone as a text " but that isn't one of the options to reset your password, so are you definately trying to do this in the correct place?

Re: New password but have no access to Email

Mark39 — Tue, 14 Oct 2025 13:13:15 GMT

@jayach wrote:

@Susan182

You say you "asked to have it sent to my phone as a text " but that isn't one of the options to reset your password, so are you definately trying to do this in the correct place?

Yes, I wondered too - I took it to mean a password reset link which is sent to the default email address specified by the accountholder, which unfortunately in this case was a Sky Yahoo Mail address. For obvious reasons, I believe Sky latterly took steps to prevent accountholders specifying their Sky Yahoo Mail account.