topic Re: Sky.com email will not work with GMAIL or outlook, wont allow setup in Email

Sky.com email will not work with GMAIL or outlook, wont allow setup

sirnukem — Sun, 24 Apr 2022 21:36:55 GMT

Hi everybody

I am having real issues with Sky emails

Simply cannot get it working on GMAIL app on my android which is running Adroid verion 11, 1st August 2021

Gmail version 2022.03.20.441053525.Release

I enter my username (@sky.com and password it says username or password is incorrect which its not as I can log into my emails via Edge browser using the same absolutly fine

If I use the option in GMAIL for Yahoo it goes through the montions wants me to select an option and allow access the fails when I click agree with:

404. Thats an error.

The Requested URL /?

code=Ftf9zmjrgeb62e6b9d67cxzbmmznwpb2 was not

found on this server. That's all we know.

This is an error the GMAIL app brings up.

Im frustrated as hell as surely it can;t be this hard to get emails working on my phone vua the gmail app.

Anyone know what the deal is?

Thanks for any help.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Mon, 25 Apr 2022 01:11:41 GMT

Yes the gmail app always produces that error. Why exactly I don't know, but it seems gmail doesn't like the OAuth method Yahoo use. (Outlook on PC has the same problem, Outlook on Apple works)

The "work around" is to select the account as "other" not Yahoo, and use a generated password instead of your Sky password. https://www.sky.com/sky-yahoo-mail/manage-apps

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

R+Tye — Tue, 07 Jun 2022 17:48:36 GMT

I have exactly the same problem accessing mail on gmail.

Both Yahoo and other route on email setup simply fail to recognise either the email password or the 16 letter generated one.

In either case it simply says

User or password wrong.

Yet.... It is open in a chrome tab on the sky mail host with that password.

Gmail flat refuses to accept any sky account info as correct.

Clearly there is a problem. I don't wish to have 3 email systems. I need 1. That works.

Any ideas most appreciated

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Tue, 07 Jun 2022 19:07:03 GMT

@R+Tye

It should work on Gmail (I assume you mean the Gmail app on iOS or Android)

You have to select the account as "other" and use the generated password.

If you have more than one Sky account, it's possible you are generating it for the wrong account.

Log in here:https://www.sky.com/myaccount/my-details, scroll down to Sky Yahoo Mail access and use the link there to generate the password.

Then, if possible, use the copy password link and paste it into Gmail.

Good luck.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Ferie — Sat, 19 Nov 2022 22:48:09 GMT

Hi jayach, just wanted to say thanks a million for your post. I have a sky email account and was facing problems setting it up on Gmail app. Spoke to Sky advisor (domain expert) over the phone for 1.20 hours, he eventually said I need to call Google. Had a long online chat with G advisor who at the end said it's a domain issue.

In total disappointment found your post, and in less than 2 minutes I could setup my sky mail on Gmail, I couldn't believe that and actually checked my emails to make sure.

Thanks again, really appreciated for your post.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

kmdcorp — Thu, 15 Dec 2022 11:37:48 GMT

Many thanks jayach 🙂

I was having the same problem when trying to setup Sky Yahoo e-mail on a new android device

Your suggestuon worked 🙂

But I then needed to generate another password for Mail on my iPhone as when i generated the password for my android device, I couldn't get mail on my iPhone

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Thu, 15 Dec 2022 14:49:29 GMT

@kmdcorp wrote:
But I then needed to generate another password for Mail on my iPhone as when i generated the password for my android device, I couldn't get mail on my iPhone

That is unexpected, I wouldn't think the iPhone app would be affected by generating a password for Android. Glad you were able to resolve it.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

woop1 — Sun, 22 Oct 2023 16:00:14 GMT

Hi, I followed what you said and it worked, it generated a password as you said, this was for the account holder

However there are two email accounts I need to add to my android mobile, the second one is not the account holder any ideas how I get a code for this one.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Sun, 22 Oct 2023 16:06:27 GMT

@woop1 wrote:
Hi, I followed what you said and it worked, it generated a password as you said, this was for the account holder
However there are two email accounts I need to add to my android mobile, the second one is not the account holder any ideas how I get a code for this one.

Exactly the same, but you need to ensure you are logged into the website using the second email address, not the first.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Fedupagainagain — Mon, 23 Oct 2023 10:35:37 GMT

Not very good at this, thank you so much

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

GG-on-wheels — Tue, 26 Mar 2024 20:09:18 GMT

I have the same issue. It's annoying right now. I'm using a separate app but I wish they would sort this out because I would love to be able to get my meal in one place

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Tue, 26 Mar 2024 20:22:17 GMT

@GG-on-wheels

Just what "same issue" are you having?

The previous posters seem to have been able to get their Sky emails on Gmail, If that is what you mean.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

caesarome — Tue, 26 Mar 2024 21:38:27 GMT

@jayach wrote:

The previous posters seem to have been able to get their Sky emails on Gmail, If that is what you mean.

I have this set up so my Sky.com emails (if any get sent to that address) are collected via my Gmail account and have no issues.

So what issue are you having @GG-on-wheels ?

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Bitz-R — Tue, 16 Apr 2024 17:52:42 GMT

Hi,

Can get my sky emails but only 30days, the data settings for the sky account does not have the ability to change the number of sync days as the GMAIL account

Any idea's?

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Mark39 — Tue, 16 Apr 2024 18:52:16 GMT

@Bitz-R wrote:

Hi,

Can get my sky emails but only 30days, the data settings for the sky account does not have the ability to change the number of sync days as the GMAIL account

Any idea's?

You mean via the GMail app? I imagine that's a limitation of the app rather than Sky Yahoo Mail.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

jayach — Tue, 16 Apr 2024 19:29:35 GMT

@Bitz-R wrote:
Hi,
Can get my sky emails but only 30days, the data settings for the sky account does not have the ability to change the number of sync days as the GMAIL account

Any idea's?

Do you only see 30 days emails when you sign in here: https://skyid.sky.com/signin/email?

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Timmy+Tank+Top — Mon, 06 Jan 2025 16:03:21 GMT

What a diamond geezer!

Been trying for months with this. (Un)Help(full) desks hadn't got a clue but, after a few attempts, it worked. Thank you

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

KEITHANDJEAN — Mon, 13 Oct 2025 13:44:40 GMT

I have had this problem on a number of occasions and the Sky generated sixteen digit password has always worked.

I have the same problem now but, when it comes to generating a password, the web page keeps telling me to check my connection or try again later.

Sky advisors seem perplexed. They promise to escalate the query and come back to me...but they never do.

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

Mark39 — Mon, 13 Oct 2025 14:16:19 GMT

@KEITHANDJEAN there have been other reports of the app password generator not working. I don't know if Sky are aware. I'd suggest reporting it by way of a complaint, ideally via the webform: https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Sky.com email will not work with GMAIL or outlook, wont allow setup

KEITHANDJEAN — Mon, 13 Oct 2025 15:23:45 GMT

Thank you for your prompt response.

I did submit a very detailed 'complaint' about this issue but it, too, has fallen on deaf ears.