https://helpforum.sky.com/t5/Email/Log-in-verification/m-p/5102730#M105984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2918856">@Jgale</a>&nbsp;</P> <P>When you set up two step&nbsp;verification&nbsp;you had to tick a box to say you made note of the recovery code so you can now use this code to login and therefore set it up with your new mobile number. If you have no access to this recovery code then you will have to call Sky and hopefully find someone that can turn this off for you. Do not let them tell you that you need to go to Yahoo as they can not help with a Sky email account.</P> Tue, 30 Sep 2025 21:22:08 GMT caesarome 2025-09-30T21:22:08Z https://helpforum.sky.com/t5/Email/Log-in-verification/m-p/5102681#M105983 <P>Hello. I cannot log into my account. I know my user and password but the two step verification sends it to my old phone number which I cannot access. It is the only option it lets me use as a two step verification. How can I get past this? Thanks.</P> Tue, 30 Sep 2025 20:20:20 GMT https://helpforum.sky.com/t5/Email/Log-in-verification/m-p/5102681#M105983 Jgale 2025-09-30T20:20:20Z https://helpforum.sky.com/t5/Email/Log-in-verification/m-p/5102730#M105984 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2918856">@Jgale</a>&nbsp;</P> <P>When you set up two step&nbsp;verification&nbsp;you had to tick a box to say you made note of the recovery code so you can now use this code to login and therefore set it up with your new mobile number. If you have no access to this recovery code then you will have to call Sky and hopefully find someone that can turn this off for you. Do not let them tell you that you need to go to Yahoo as they can not help with a Sky email account.</P> Tue, 30 Sep 2025 21:22:08 GMT https://helpforum.sky.com/t5/Email/Log-in-verification/m-p/5102730#M105984 caesarome 2025-09-30T21:22:08Z