topic Re: Sky Yahoo email deleted in Email

Sky Yahoo email deleted

MikeKibbs — Thu, 04 Sep 2025 11:52:25 GMT

Unbelievable but used sky email accounts for 17 years and my wife's email was deleted last week without any warning. Sky say speak to Yahoo and provided a number that isn't working. I then tried using the Yahoo support website and it sends a code to verify and then when you log in it just says 'Error" go to help. An absolute farse! Have raised a complaint with Sky.

Warning to everyone with a sky.com email get a different provider asap. Sky are washing their hands and Yahoo are impossible to speak to.

Re: Sky Yahoo email deleted

GD1 — Thu, 04 Sep 2025 12:00:29 GMT

@MikeKibbs Email accounts are only deleted if they have not been accessed for a long time, such users would have gotten an email from Sky advising to login to their email account via a browser to keep them active.

Accessing them via a email client would not keep the email account alive.

Re: Sky Yahoo email deleted

MikeKibbs — Thu, 04 Sep 2025 12:11:15 GMT

She never had any warnings and there is no one to talk to at Yahoo to resolve. Everyone beware!

Re: Sky Yahoo email deleted

caesarome — Thu, 04 Sep 2025 12:11:40 GMT

@MikeKibbs

What happens when your wife logs in here:

https://skyid.sky.com/signin/email/

@MikeKibbs wrote:

Yahoo are impossible to speak to.

Yahoo do not manage Sky email accounts so going to them is a waste of your time. If it the account has been deleted then it will be because your wife has not logged in online to it for quite a while, possibly a year or so.

Re: Sky Yahoo email deleted

Mark39 — Thu, 04 Sep 2025 12:11:59 GMT

@MikeKibbs see: https://www.sky.com/help/sky-yahoo-mail/yahoo-mail-fix/inactive-sky-yahoo-mail-accounts/articles/inactive-sky-yahoo-mail-accounts

If this is a Sky Yahoo Mail account, there's absolutely no point contacting Yahoo., despite what the adviser told you.

What's the error message if you wife tries to log in?

Re: Sky Yahoo email deleted

JosephK01 — Thu, 04 Sep 2025 13:06:46 GMT

She gets a message saying sky mailbox suspended - you'll need to contact Sky to reactivate it. However, called Sky and they say several things including it doesn't exist, it does but can't see why issue and also go on hold for 15 mins then get cut off! Absolute farse!

Re: Sky Yahoo email deleted

Mark39 — Thu, 04 Sep 2025 13:15:13 GMT

@JosephK01 I assume you're the same poster as @MikeKibbs.

Unfortunately understanding of Sky Yahoo Mail (it's a legacy product) is a bit patchy amongst Sky advisers, and the one you spoke to appears not to understand the inactive accounts process. I can only suggest you call again, raising a complaint and ask if it's possible for the account to be reactivated.

The latest round of deleting inactive account has been ongoing for several months. There was a post recently from another mail user who had spoken to Sky and was hopeful that the adviser would be able to reactive it.

Re: Sky Yahoo email deleted

JosephK01 — Thu, 04 Sep 2025 15:01:43 GMT

We will see what comes if anything from the complaint. Thank you.

Re: Sky Yahoo email deleted

jayach — Thu, 04 Sep 2025 16:41:43 GMT

@JosephK01 wrote:
She gets a message saying sky mailbox suspended - you'll need to contact Sky to reactivate it.

That message usually means Yahoo have detected suspected malicious activity on the account, and have suspended it to protect their systems/reputation.

However you are not Yahoo's customer, Sky are, so they have to get it unblocked once they have confirmed identity with your wife.

As stated earlier Sky agents are not well aware of the process.

Re: Sky Yahoo email deleted

margies — Fri, 05 Sep 2025 08:17:01 GMT

I am also unable to access my sky /yahoo email account... i get the message ...

Account problem

We apologise for the inconvenience but we have encountered a probkem with your account.

Please contact a phone no which is a sky no

It doesnt say account suspended or deleted but sky telling me yahoo have deleted my account

Ive also got a complaint reference number but nobody has contacted me and im fed up with holding on the line trying to contact sky on the above number

Re: Sky Yahoo email deleted

Mark39 — Fri, 05 Sep 2025 08:27:19 GMT

@margies this doesn't sound like the same issue and I doubt your Sky email account has been deleted. Are you able to sign in here: https://www.sky.com/signin

Re: Sky Yahoo email deleted

JosephK01 — Fri, 05 Sep 2025 09:25:57 GMT

You can sign in there ok. It's after you click on the person icon top right then from the drop down click Yahoo Mail at the bottom left.

Re: Sky Yahoo email deleted

caesarome — Fri, 05 Sep 2025 09:29:49 GMT

@JosephK01

Does this more direct link work:

https://skyid.sky.com/signin/email/

Re: Sky Yahoo email deleted

JosephK01 — Fri, 05 Sep 2025 09:35:50 GMT

No. Same problem as just goes straight to page saying'sorry you can no longer create new Yahoo Mail account. It thinks none exists.

Re: Sky Yahoo email deleted

margies — Fri, 05 Sep 2025 09:48:06 GMT

that link sends me a verification code, i am then asked to sign in with password.... then i get the same message....

Account problem we apologise etc etc

Re: Sky Yahoo email deleted

Mark39 — Fri, 05 Sep 2025 10:14:13 GMT

@margies are you replying to my post? If so,I would suggest first trying to change your password by using the forgotten password link here: https://id.sky.com/enter-password

Re: Sky Yahoo email deleted

caesarome — Fri, 05 Sep 2025 12:15:39 GMT

@margies

@Mark39 wrote:

Are you able to sign in here: https://www.sky.com/signin

Re: Sky Yahoo email deleted

JosephK01 — Tue, 30 Sep 2025 12:45:22 GMT

Well, turns out Sky deleted her whole email address and content without even warning her. Been on over 20 calls with Sky Tech Support and only suggested action from one of the tech team was 'if you feel so disappointed I think you have every reason to leave Sky but there is nothing we can do!'

Must say, Sky has hit rock bottom in terms of an ability to right what is clearly wrong and has caused huge problems with my wifes comms having been using the same email address for over 17 years. You can imagine the ramifications re banking, insurance etc. My important message to everone using a Sky email address is please don't rely on it. They may delete it without any warning and no one in support has a clue what to do other than say sorry.

PLEASE TAKE NOTE and take appropriate action to mitigate the risk of losing everything.

Re: Sky Yahoo email deleted

Mark39 — Tue, 30 Sep 2025 12:58:15 GMT

@JosephK01 Sky only delete accounts which are inactive - that means where there has been no login via sky.com for more than 12 months. Accessing your email by other means, or automatically forwarding Sky emails to another email account doesn't necesssarily count as an active login.

They do give advance notice by email of their intention to delete an inactive account, though depending on how you access Sky Yahoo Mail, it may have been automatically diverted to a spam or junk folder.

Once deleted, it's irretrievable.

https://www.sky.com/help/articles/inactive-yahoo-mail-accounts

I can't begin to imagine the disruption and loss caused by an unplanned deletion. Do be sure that there's a backup option of some sort for whichever email provider you choose next.

Re: Sky Yahoo email deleted

JosephK01 — Tue, 30 Sep 2025 13:16:12 GMT

Fortunately she did have a forward action on her account and we have since confirmed NO warning was sent to her. A message was sent to me via my email address as the Sky account holder but made no reference to checking or forwarding the warning to others in my family ie any other email addresses under my account. They assume this is where the process failed. Shocking and please take not all.