topic Re: Pop Mail Not Working in Email

Pop Mail Not Working

PaulABZ — Thu, 11 Sep 2025 10:39:35 GMT

Hi, my Pop3 mail has stopped working from yesterday morning.

I have three Sky email accounts that I pull into an old email client on my PC and I'm now getting errors. I can still access them by logging into Sky and checking yahoo mail and they are also coming in to my phone through IMAP.

I tried the old Ping pop.tools.sky.com and it couldn't find the server, but Ping imap.tools.sky.com connected fine.

Have Sky now switched off Pop3 mail, or have the settings been changed? Anyone know?

Paul

Re: Pop Mail Not Working

caesarome — Thu, 11 Sep 2025 11:22:43 GMT

There have been similar reports with the imap setting then week so see if the Yahoo one will work:

Incoming Mail (POP) Server

Server - pop.mail.yahoo.com
Port - 995
Requires SSL - Yes

Re: Pop Mail Not Working

PaulABZ — Thu, 11 Sep 2025 11:35:14 GMT

Thanks for the quick reply, Caesarome.

Yes, I saw the problems people were having with imap and to change the settings to yahoo, but it didn't work for me. I also tried generating new passwords, but still nothing.

Maybe nobody uses Pop3 anymore and they've switched off the servers?

Hopefully someone will have some information about it.

Paul

Re: Pop Mail Not Working

Mark39 — Thu, 11 Sep 2025 12:20:21 GMT

@PaulABZ wrote:

Have Sky now switched off Pop3 mail, or have the settings been changed? Anyone know?

Yes - no they haven't. I still use POP for Sky using a generated password, and Sky's POP settings.

Re: Pop Mail Not Working

PaulABZ — Thu, 11 Sep 2025 12:31:38 GMT

Thanks for confirmaing that Pop still works, Mark,

I'll maybe try a different mail client on my PC and see if Pop works on that.

Paul

Re: Pop Mail Not Working

jayach — Thu, 11 Sep 2025 19:30:47 GMT

As @Mark39 says POP still works as I use it all the time.

What app were you using?

Re: Pop Mail Not Working

PaulABZ — Thu, 11 Sep 2025 21:28:44 GMT

Erm, I'm embarrassed to say... Outlook Express 6!! 😳

It's a great mail app...or it was until yesterday. 😀

Probably time for me to upgrade.

Re: Pop Mail Not Working

Armadillo1969 — Fri, 12 Sep 2025 09:39:02 GMT

My pop3 email also stopped working this week (Windows Live Mail on PC), no emails received since Tuesday.

Have tried pinging pop.tools.sky.com and it says request timed out.

Ping imap.tools.sky.com works fine for me as well.

Re: Pop Mail Not Working

PaulABZ — Fri, 12 Sep 2025 10:47:51 GMT

It's good to know it's not just me then.

The last message I received via Pop on all three accounts was also on Tuesday.

Hopefully Sky will switch back on whatever they switched off. Is there any point on calling Sky technical support?

Re: Pop Mail Not Working

caesarome — Fri, 12 Sep 2025 12:15:17 GMT

@PaulABZ

Did you try changing the pop server to this one;

Incoming Mail (POP) Server

Server - pop.mail.yahoo.com
Port - 995
Requires SSL - Yes

Re: Pop Mail Not Working

jayach — Fri, 12 Sep 2025 12:39:03 GMT

@PaulABZ @Armadillo1969

Don't worry about the ping timing out, it does for me too, but POP still works fine.

You are both using very old Microsoft clients, I wonder if that has something to do with it.

I still use Outlook 2003 and that still works, you could give OE Classic a try, it's designed to be very similar.

OE Classic - Easy to use Outlook Express replacement

Re: Pop Mail Not Working

PaulABZ — Fri, 12 Sep 2025 12:49:23 GMT

Yes, tried it without success, also tried changing 995 to 993, which makes it think about it for longer, but still not working.

I tried generating new passwords, creating new accounts etc, but nothing changing.

I've just looked up Yahoo help, but not found anything yet - still searching for a solution though if anyone can help? 🤞

Re: Pop Mail Not Working

Mark39 — Fri, 12 Sep 2025 13:16:05 GMT

@jayach wrote:

@PaulABZ @Armadillo1969

Don't worry about the ping timing out, it does for me too, but POP still works fine.

You are both using very old Microsoft clients, I wonder if that has something to do with it.

I still use Outlook 2003 and that still works, you could give OE Classic a try, it's designed to be very similar.

OE Classic - Easy to use Outlook Express replacement

POP still working,fine for me using Sky's server rather than Yahoo's on Office, so I doubt anything at Sky's end has been changed or turned off.,@PaulABZ @Armadillo1969 are you using a Sky app password?

@PaulABZ portc993 is,used with IMAP. It's 995 for POP.

Re: Pop Mail Not Working

PaulABZ — Fri, 12 Sep 2025 13:50:48 GMT

Thanks for that link, jayach.

Downloaded OE Classic and added the email accounts and the emails from the last few days all downloaded.

It means that there is a problem with my old Outlook Express 6 software and not a problem with accessing Pop mail.

Thanks for all your help and advice everyone.

Paul

Re: Pop Mail Not Working

Mark39 — Fri, 12 Sep 2025 14:00:18 GMT

@PaulABZ good to know you have a solution!

Re: Pop Mail Not Working

jayach — Fri, 12 Sep 2025 14:08:01 GMT

@PaulABZ

Glad you were able to prove the POP servers are still working.

As the clients that are having problems are old Microsoft software, I wonder if the latest Windows update has removed something they require.

Re: Pop Mail Not Working

PaulABZ — Fri, 12 Sep 2025 14:44:37 GMT

It does point to some windows update issue, jayach.

I'll have a look at that as I'd like to get to the bottom of it. The 'new' version of Outlook Express looks workable, but you've to pay to unlock some features. I think it might be time for me to move into the 21st century for my PC email and get something more up-to-date. 😄

Thanks for helping.

Paul

Re: Pop Mail Not Working

jayach — Fri, 12 Sep 2025 18:00:34 GMT

@PaulABZ wrote:
I think it might be time for me to move into the 21st century for my PC email and get something more up-to-date. 😄

Thunderbird is free and fully up to date, but can be a bit "techie".

Thunderbird — Free Your Inbox. — Thunderbird

Re: Pop Mail Not Working

PaulABZ — Fri, 12 Sep 2025 18:32:47 GMT

Thanks again jayach, but OE Classic looks ideal for me and will be worth paying the $39 for three years worth of use.

It might also allow me to move away from this Windows 7 PC at long last!! 😧

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Terrym4 — Fri, 12 Sep 2025 19:51:30 GMT

i can send emails but not receive any on outlook express using microsoft office 2007. message says -cannoy connect to POPserver.