topic Re: Deleted e mail in Email

Deleted e mail

Rivera1 — Mon, 08 Sep 2025 12:16:38 GMT

My sky e mail account has been deleted. I didn't ask for this and have used this e mail at least 15 years. Help please

Re: Deleted e mail

Mark39 — Mon, 08 Sep 2025 12:22:29 GMT

@Rivera1 what's the error message when you try to log in here: https://www.sky.com/signin/email

Re: Deleted e mail

caesarome — Mon, 08 Sep 2025 12:23:47 GMT

@Rivera1

When did you last login to it via the Sky website as email accounts are only deleted if you haven't logged into it for a year and this only happens once one or two reminder emails have been sent to you.

What is now happening when you try to login to it via here:

https://skyid.sky.com/signin/email/

Re: Deleted e mail

Rivera1 — Mon, 08 Sep 2025 12:28:34 GMT

Doesn't give me option. Uses yahoo account but I've never used that as my email

Re: Deleted e mail

Rivera1 — Mon, 08 Sep 2025 12:30:02 GMT

I use my e mail account several times a day

Re: Deleted e mail

caesarome — Mon, 08 Sep 2025 12:34:45 GMT

@Rivera1 wrote:

Doesn't give me option.

The link I posted above should take you directly to your account so if you don't see the login button then try clearing your browsers cache, closing it down then reloading it before trying again.

Re: Deleted e mail

Mark39 — Mon, 08 Sep 2025 12:40:46 GMT

@Rivera1 wrote:

Doesn't give me option. Uses yahoo account but I've never used that as my email

The reason for asking you to check is that if you can see your email account by via your browser, it hasn't been deleted and the problem is with whatever app you're using.