topic Re: Thunderbird timing out trying to connect to sky in Email

Thunderbird timing out trying to connect to sky

bri1 — Fri, 01 Aug 2025 12:34:17 GMT

Thunderbird is timing out trying to connect to sky, no error messages, just not connecting, been doing tis for two days now, any known issues?

Re: Thunderbird timing out trying to connect to sky

caesarome — Fri, 01 Aug 2025 12:41:57 GMT

@bri1

Nobody else is reporting any issues with it so if you have it metalled on a computer could anything like a firewall be blocking it ?

Re: Thunderbird timing out trying to connect to sky

bri1 — Fri, 01 Aug 2025 12:50:02 GMT

Nothing has changed, at all at my end, other company emails coming through OK as usual

Re: Thunderbird timing out trying to connect to sky

caesarome — Fri, 01 Aug 2025 12:55:05 GMT

It might be one of these odd Yahoo glitches that clears itself after a while.

In the meantime you can acccess your emails here:

https://skyid.sky.com/signin/email/

And the above link is something you need to login into at least once per year to keep your email account active.

Re: Thunderbird timing out trying to connect to sky

bri1 — Fri, 01 Aug 2025 13:01:14 GMT

Yeah, I can use the webmail OK, don't usually bother with this prefer the pop3 mail, could well be some crappy random gltch at thier end I suppose, this is the third day.

Re: Thunderbird timing out trying to connect to sky

Mark39 — Fri, 01 Aug 2025 13:10:00 GMT

@bri1 are you using Thunderbird's OATH2 compliant authentication settings? If not you might need to generate an app password to log in. Link here for Sky's app password generator: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Re: Thunderbird timing out trying to connect to sky

bri1 — Fri, 01 Aug 2025 13:15:14 GMT

Yes OATH2 in settings, was working fine until two and a half days ago, everything looks OK in the settings, nothing has been chnaged

Re: Thunderbird timing out trying to connect to sky

bri1 — Sun, 03 Aug 2025 13:13:08 GMT

Just realised that Thunderbird had an update on the 29th July, that's likekly when the probelm started, looks like a glitch in the update, any idea when the nxt update might be, maybe to fix this?

Re: Thunderbird timing out trying to connect to sky

caesarome — Sun, 03 Aug 2025 14:51:21 GMT

@bri1 wrote:

any idea when the nxt update might be, maybe to fix this?

You would be better of asking Mozilla this seeing as Thunderbird is their product.

Re: Thunderbird timing out trying to connect to sky

jayach — Sun, 03 Aug 2025 16:12:21 GMT

@bri1 wrote:
Just realised that Thunderbird had an update on the 29th July, that's likekly when the probelm started, looks like a glitch in the update, any idea when the nxt update might be, maybe to fix this?

I very much doubt it was anything to do with an update, but it depends if you are on the release (monthly) or ESR (annual) update channel.

https://blog.thunderbird.net/2025/03/thunderbird-release-channel-update/

However you could try to force an update by downloading and reinstalling Thunderbird.

https://support.mozilla.org/en-US/kb/updating-thunderbird

Re: Thunderbird timing out trying to connect to sky

bri1 — Sun, 03 Aug 2025 21:28:53 GMT

I have posted on the mozilla forum, but got no replies, my other email account on theer is still working fine downlading regularly, just a problem with the sky accont

Re: Thunderbird timing out trying to connect to sky

bri1 — Mon, 04 Aug 2025 14:15:49 GMT

Gettng nowhere fast! ☹️

Re: Thunderbird timing out trying to connect to sky

bri1 — Mon, 04 Aug 2025 15:09:31 GMT

currently talking to tech support, which takes an age to get through to, apparently they are having server problems, many customrs are affected and calling up, but nothing on the website about this, utter rubbish isn't it!

Re: Thunderbird timing out trying to connect to sky

jayach — Mon, 04 Aug 2025 22:24:01 GMT

@bri1 wrote:
currently talking to tech support, which takes an age to get through to, apparently they are having server problems, many customrs are affected

I very much doubt that is true.

You say it has been ongoing for 4 days, if that were the case, we would definately know on here.

What have you done to try to resolve the problem yourself, so far you have given us very little to go on?

Re: Thunderbird timing out trying to connect to sky

bri1 — Mon, 04 Aug 2025 22:37:38 GMT

Have checked settings, all good, as they should be according to SKY site, getting server timeout message each time trying to connect after some time of trying, contacted mozilla help forum, got no reply, Spoke to Sky tech support regarding the issue which they say thay are aware of, why would they lie, other email address from a different company still working as normal on Thunderbird?

Re: Thunderbird timing out trying to connect to sky

jayach — Tue, 05 Aug 2025 10:19:36 GMT

Just because the settings look good, it doesn't mean they are, as for Sky support on email, they are likely to tell you anything that gets you off the phone.

If there is a general problem with the Sky|Yahoo servers we would have a lot more posts on here.

Have you tried to see if you can use a different app to get the emails, thereby proving it isn't a server problem?

Have you tried re-adding the account to Thunderbird, in case of corruption?

What server are you using in Thunderbird?

Re: Thunderbird timing out trying to connect to sky

bri1 — Tue, 05 Aug 2025 14:49:42 GMT

Just did a quick test, I can send mail out through sky, which was then recieved ok to my other company email account through Thunderbird, so just retrieving my sky emails is the problem it seems, with server timeout massage each time it's tried, any suggestion what I can do at my end, if it is a probelm at my end, not as told by sky at thier end?

Re: Thunderbird timing out trying to connect to sky

caesarome — Tue, 05 Aug 2025 15:18:41 GMT

@jayach wrote:

Have you tried re-adding the account to Thunderbird, in case of corruption?

What server are you using in Thunderbird?

Thunderbird timing to connect, tried adding screen shot of setting but doesn't seem to allow

bri1 — Tue, 05 Aug 2025 16:14:02 GMT

Re: Thunderbird timing out trying to connect to sky

bri1 — Tue, 05 Aug 2025 16:16:09 GMT

Would I need to delete the current account to re add, as this would remove all my saved emails which I don't want to do, or could I just add as another account ? I can actually send out emails OK via Sky address account, which are delivered OK. elsewhere.