topic Re: Email saying account inactive and scheduled for deletion when account is used daily. in Email

Email saying account inactive and scheduled for deletion when account is used daily.

vulcan777 — Thu, 26 Jun 2025 07:42:13 GMT

Got an email today from Sky Broadband Team saying my account is inactive and set to be deleted. This is not correct as both my email accounts are used several times per day. How do I them deleting an account that they incorrectly seem to think I'm not using ?

Sky email

tullulahbell — Thu, 26 Jun 2025 07:29:42 GMT

Just had an email from Sky telling me my Sky email account will be closed due to lack of use. Didn't know I had one! How do I find out what it is? Thanks

Re: Email saying account inactive and scheduled for deletion when account is used daily.

BradleyP17 — Thu, 26 Jun 2025 07:46:58 GMT

Ive had the same email and constantly use my email daily, i cant seem to find anywhere to contact anyone?

Re: Email saying account inactive and scheduled for deletion when account is used daily.

GD1 — Thu, 26 Jun 2025 09:02:32 GMT

@vulcan777 @BradleyP17 Does this email address you by name or as Dear customer? Is the email asking you to follow a link? If so that is a scam.

If not it's likely to be genuine but only of the email addresses you by name and asks youto login but not via a link within the email.

Are you logging into your sky email via a web browser? https://www.sky.com/signin/email

Re: Email saying account inactive and scheduled for deletion when account is used daily.

vulcan777 — Thu, 26 Jun 2025 07:54:25 GMT

It's legit. I did all scam checks first. It's addressed correctly and asks only that I login in to my account normally, no link to follow in the email.

Re: Email saying account inactive and scheduled for deletion when account is used daily.

caesarome — Thu, 26 Jun 2025 08:43:56 GMT

@vulcan777 @BradleyP17 @tullulahbell

You might have been sent this if you haven't logged into your email account here for a while:

https://www.sky.com/signin/email

So as long as you do this on a reagular basis then going forward you should have no issues.

Re: Email saying account inactive and scheduled for deletion when account is used daily.

BradleyP17 — Thu, 26 Jun 2025 08:47:00 GMT

I logged in via sky email on the link only last week so why get the email today. I regularly log in on web and through phone

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Mark39 — Thu, 26 Jun 2025 08:48:29 GMT

@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today. I regularly log in on web and through phone

You should be ok then.

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Werdna56 — Thu, 26 Jun 2025 09:08:15 GMT

This issue was raised previously here:

https://helpforum.sky.com/t5/Email/Sky-Email-Account/td-p/4855304/page/6

Sky really needs to get its act together as it is sending out emails that clearly confuse its customers, me included. I have several Sky email accounts. The email I received was sent to the gmail recovery account that I use, and did not state which Sky email account it referred to.

I guess that if you haven't set up a recovery email account, then Sky just sends the email to the account it says it will close. Either way, Sky has not learned from the confusion it created when it sent out this emails last year.

Do better!

Re: Email saying account inactive and scheduled for deletion when account is used daily.

MattH3 — Thu, 26 Jun 2025 09:16:24 GMT

i received that email too.. and similarly cannot find an actual human to talk to about it.

i can only think that i access the sky yahoo email through a yahoo web address/browser, and somehow sky therefore think i am not using the email - which is ridiculous as it is a heavily used email address.

anyway, all I have done is logged into sky.com and then found the email via their own site (not very easy), and logged into the email from there. i am hoping that does the trick.

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Mark39 — Thu, 26 Jun 2025 09:22:43 GMT

@MattH3 wrote:

anyway, all I have done is logged into sky.com and then found the email via their own site (not very easy), and logged into the email from there. i am hoping that does the trick.

That's all Sky are asking you to do, prevent your email account being deleted. There's a direct link to the online login page in @caesarome's post, repeated below: https://www.sky.com/signin/email

Re: Email saying account inactive and scheduled for deletion when account is used daily.

caesarome — Thu, 26 Jun 2025 09:24:30 GMT

Going forward @MattH3 you should be OK if you use this link:

https://www.sky.com/signin/email

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Janecaro — Thu, 26 Jun 2025 10:15:42 GMT

I use that link every day and I've also got that e-mail today.

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Mark39 — Thu, 26 Jun 2025 10:16:42 GMT

@Mark39 wrote:

@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today. I regularly log in on web and through phone

You should be ok then.

@Janecaro

Email about closing email account

am7411 — Thu, 26 Jun 2025 10:28:13 GMT

I got an email saying that my email account will be shut in august unlesss I use it. I use my email account everyday and log in regularly. Not sure what to do or how to contact sky directly

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Kate205 — Thu, 26 Jun 2025 10:30:58 GMT

I have had the same email and use mine daily! Can't find a number to contact sky directly 😡

Re: Email about closing email account

GD1 — Thu, 26 Jun 2025 10:31:23 GMT

@am7411 I have merged your post to this existing thread that is discussing the same topic, a new thread isn't required.

Please refer to the replies in this thread

Re: Email about closing email account

Mark39 — Thu, 26 Jun 2025 10:38:44 GMT

@am7411 , @Kate205

Be sure to login via sky.com. There's a direct link in several of the earlier posts.

Re: Email about closing email account

am7411 — Thu, 26 Jun 2025 10:40:40 GMT

I have done that thank you. does that mean my account should be okay now ?

Re: Email saying account inactive and scheduled for deletion when account is used daily.

Mark39 — Thu, 26 Jun 2025 10:42:16 GMT

@Mark39 wrote:

@Mark39 wrote:

@BradleyP17 wrote:

I logged in via sky email on the link only last week so why get the email today. I regularly log in on web and through phone

You should be ok then.

@am7411