topic Re: Sky Email Account in Email

Sky Email Account

MARIEPRICE — Tue, 17 Dec 2024 17:11:27 GMT

I've just received this email:

We’ve seen you haven’t used your Sky email account in a while (this is the one that ends ‘@sky.com’).

We’re getting in touch to let you know that this email account will be closing on the 24th of January 2025. This means you won’t be able to access any emails in your inbox, including any attachments after this date.

If you’re still using your account, don’t worry. Log back in before the 23rd of January, and it will stay active

I use this email eveyday, so can't understanding it, how do I ensure that this account isn't closed as it would cause me a massive issue & a lot of distress?

Re: Sky Email Account

Mark39 — Tue, 17 Dec 2024 17:21:22 GMT

The email is genuine.

If you're using an email app to access your Sky Yahoo Mail account, that may be the reason why Sky believe you haven't logged in for a while.

All you need to do is log in via Sky.com and they'll be notified that your email account is still active.

https://www.sky.com/signin/email

Re: Sky Email Account

linzijenkins — Tue, 17 Dec 2024 17:23:45 GMT

Following as I have just received the same email

Re: Sky Email Account

caesarome — Tue, 17 Dec 2024 17:25:16 GMT

@linzijenkins

As stated above it is an email from Sky as you need to be logging in here on a regular basis to keep your email account open:

https://www.sky.com/signin/email

Re: Sky Email Account

MARIEPRICE — Tue, 17 Dec 2024 17:26:01 GMT

Have just done this thank you. Is there any way I can confirm it has worked & that it won't be closed, as really worried about it closing.

Re: Sky Email Account

Sheppy+1 — Tue, 17 Dec 2024 17:29:58 GMT

I also have just received this email, I log in everyday so cant understand why it has been sent to me.

Re: Sky Email Account

Mark39 — Tue, 17 Dec 2024 17:32:16 GMT

@Sheppy+1 wrote:

I also have just received this email, I log in everyday so cant understand why it has been sent to me.

Do you log in via Sky.com, rather than using an email app on a phone or tablet?

Re: Sky Email Account

Sheppy+1 — Tue, 17 Dec 2024 17:32:48 GMT

Yes.

Re: Sky Email Account

oco66 — Tue, 17 Dec 2024 17:35:57 GMT

I too have got this email and have gone to sky.com to log in. But how do you know if it's been acknowledged?

TIA

Re: Sky Email Account

Sheppy+1 — Tue, 17 Dec 2024 17:52:45 GMT

Have now logged in via laptop. Will sky send me another email to confirm account will not be deleted. Thanks

Re: Sky Email Account

Mark39 — Tue, 17 Dec 2024 17:53:11 GMT

@Sheppy+1 if you're logging in here and you've received exactly the same email as the original poster (other similar emails are almost certainly spam and not genuine) I'd suggest you give Sky a call: https://www.sky.com/signin/email

Re: Sky Email Account

Bob+P — Tue, 17 Dec 2024 19:18:22 GMT

I'm left wondering why Sky would send an email to my Sky email account telling me my Sky email account is going to be closed if I don't use it.

In what realm could that make any sense at all?

Sky which has been my main email account for years now and I log in several times a day to check for new stuff. Anyone know what I can do to ensure it doesn't get closed?

Re: Sky Email Account

Bob+P — Tue, 17 Dec 2024 19:20:04 GMT

I should have said that I access my Sky email account via. a browser on Windows11 or on Android. I don't use an app.

Re: Sky Email Account

caesarome — Tue, 17 Dec 2024 19:30:11 GMT

@Bob+P wrote:

I'm left wondering why Sky would send an email to my Sky email account telling me my Sky email account is going to be closed if I don't use it.

@Bob+P

As you are logging in online then they should not have sent this email to you if indeed this was the official one from Sky that you received and not one of the many scam ones instead.

Re: Sky Email Account

Stchris76 — Thu, 19 Dec 2024 14:43:23 GMT

Same as everyone above, I recieved the email notifying closure of my email account on the 17th Dec. I login via the web everyday and often use an app too so no idea why they suggest it is inactive. Anyone have any new info??

Re: Sky Email Account

Mark39 — Thu, 19 Dec 2024 15:08:23 GMT

@Stchris76 wrote:

Same as everyone above, I recieved the email notifying closure of my email account on the 17th Dec. I login via the web everyday and often use an app too so no idea why they suggest it is inactive. Anyone have any new info??

Nothing more. You could either give Sky a call and see if they can shed any light on it, or wait and see if you're notified again that your account is about to be deleted. I believe you'll have an additional chance then to stop the process before Sky finally delete your account.

Re: Sky Email Account

Stchris76 — Thu, 19 Dec 2024 15:26:32 GMT

Calling Sky is such a pain!

Re: Sky Email Account

DonAx — Fri, 10 Jan 2025 18:20:45 GMT

I have now had 2 emails threatening to close my email account. I've had this for nearly 20 years so very anxious this will be the case... I have logged in via sky.com.
the email has come from what appears to be a sky email ( I've not neen allowed to post the address)

the email hasn't asked for any click link etc. I've had mixed advise from sky when phoning and via X . All I need to know is if this is a scam if not who do I need to speak to for a definitive answer ? Like others I've logged in via a browser but still now had another email about closure. Any suggestions sky before my account disappears and no one seems to be able to help?!

Re: Sky Email Account

Mark39 — Fri, 10 Jan 2025 18:29:48 GMT

@DonAx it's not a scam.

Re: Sky Email Account

caesarome — Fri, 10 Jan 2025 19:26:12 GMT

@DonAx wrote:

I have logged in via sky.com.

Do you always do this or have you done this since being sent this email from Sky ?