topic Re: Email addressed in Email

Email addressed

peppideb — Mon, 07 Jul 2025 11:00:15 GMT

My mum recently passed away so I have taken over her account, sky have cut off my email address so I can't receive any emails, I have tried to set up a new address but it won't accept anything I'm putting in, then other times it's saying I can't put a sky address in but it's the only email address I've got

Re: Email addressed

caesarome — Mon, 07 Jul 2025 11:10:35 GMT

@peppideb wrote:

sky have cut off my email address so I can't receive any emails

Sorry for your loss.

What do you mean by this, can you not access it via here:

https://skyid.sky.com/signin/email/

If not what onscreen message do you see.

What are you trying to do with regards to her email account, can you not use her login details to access the account ?

Re: Email addressed

Mark39 — Mon, 07 Jul 2025 12:18:45 GMT

@peppideb did you previously have a Sky subscription with your own Sky Yahoo Mail account attached to it? Or was your email account part of your mum's Sky account?