topic Re: Not Receiving Verification Code in Email

Not Receiving Verification Code

Oldboytable — Thu, 29 May 2025 10:43:42 GMT

I am trying to log onto emails on a PC but keep getting asked for a verification code - but this is notbeing received bytext.=, when when resending

Re: Not Receiving Verification Code

caesarome — Thu, 29 May 2025 10:59:27 GMT

@Oldboytable

To confirm that the verification code is not being received by your phone, if this is the case then use the recovery code that you were asked to make a note of when you set this up as that will then deactivate the two step process and will allow you access to your emails.

If you don't have access to this then you will have to contact Sky and ask then to deactivate this for you. Do note that there is a few days turn around on doing this so do not let the adviser wrongly tell you to go to Yahoo as they will not be able to help.

Re: Not Receiving Verification Code

Oldboytable — Thu, 29 May 2025 11:02:38 GMT

Thanks for that. I am not sure if I can remember my recovery code. Do you know how it is made up - letters/numbers , 6 number etc whichj might make me remember

Re: Not Receiving Verification Code

caesarome — Thu, 29 May 2025 11:07:55 GMT

It is 8 characters in length and mine goes two letters then a number, two leters then two numbres and a letter. All small case letters.

Re: Not Receiving Verification Code

mljhughes — Tue, 02 Jun 2026 18:16:33 GMT

I have contacted Sky three times with this exact problem

on my laptop. The very last conversation, it will take 5 days as we have to contact the Yahoo team and it will be resolved. Like, the previous two phone conversations, nothing is resolved

Re: Not Receiving Verification Code

Mark39 — Tue, 02 Jun 2026 19:13:34 GMT

@mljhughes to check - you mean you're not receiving a Verification Code? Have you checked your mobile's spam folder?

If you didn't make a note of your Recovery Code as Sky reommended, then yes, you'll have to persevere with asking Sky to turn off 2 step login on your behalf. They don't have to contact Yahoo - they can't help anyway, but it does have to be referred to one of Sky's back office teams who will turn it off for you within a few days.