topic Verification code for email in Email

Verification code for email

Bandos+7 — Tue, 20 May 2025 11:11:18 GMT

After one very long call to sky to get my verification code I was then cut off. This call was also the operator trying to get me to buy an Ipad!!! Did not even bother to call me back. I tried to call again and the operator said he would reset my email, etc. and would send me a satisfaction form. Form has not arrived and still no verification number. How can this be so difficult to find. I dont remember being given a recovery number at the start as the verification just appeared one day. Worked fine up until now. Nothing seems to be coming through to my phone even though I am with sky.!!!! Will try again but if no luck with be seriously thinking of changing provider.

Re: Verification code for email

Mark39 — Tue, 20 May 2025 12:08:45 GMT

Verification codes are sent automatically to the mobile number you gave when you set up 2 step login. Sky can't manually send you one.

The Recovery Code was displayed on screen (and sent to your email address) as part of the 2 step login setup process. To complete the setup process you had to confirm that you'd seen it and made a separate note of it.

If Verification Codes aren't coming through for some reason, and you didn't make a note of the Recovery Code as Sky recommended, you'll have to ask them to turn off 2 step login on your behalf. Assuming you can find an adviser who knows who to refer this to, it will take a while for them to turn off 2 step login on your behalf.