topic Re: I’m not receiving the text passcode in Email

I’m not receiving the text passcode

Nanette_ — Sat, 03 May 2025 15:56:48 GMT

I have tried multiple times to access my account but I am not receiving your text passcode messages

Re: I’m not receiving the text passcode

Mark39 — Sat, 03 May 2025 16:10:30 GMT

Have you changed your mobile?

Re: I’m not receiving the text passcode

caesarome — Sat, 03 May 2025 16:28:25 GMT

@Nanette_ wrote:

but I am not receiving your text passcode messages

Not us as we are customers here who help each other so when you set this up you were asked to save and make a note of the recovery code so did you do this, if you did you can use this to turn this off so you can then at least access your emails.

Re: I’m not receiving the text passcode

Robin54 — Sun, 04 May 2025 20:49:44 GMT

The same is happening to me. I have the same number but recently moved from Sky mobile. Wonder if that's the issue. Fortunately I can access on my phone, but still would like to get in on my laptop.

Re: I’m not receiving the text passcode

caesarome — Sun, 04 May 2025 21:11:43 GMT

@Robin54

Have you tried using the recovery code to turn it off then set it up again ?