topic Re: Sky email in Email

Sky email

Debi+Warne — Tue, 22 Apr 2025 17:47:38 GMT

About 3 wks ago we contacted you regarding being unable to login into our email, we changed phones but kept the same phone numbers. It asked for a 2 step verification code which would normally be sent to my wifes phone but we never receive a code. We need to access important documents on our email was assured by your team member but nothing has happened and we are still without emails

Re: Sky email

GD1 — Tue, 22 Apr 2025 18:07:40 GMT

@Debi+Warne You're not contacting or emailing Sky customer service by posting here, this is a section for Sky/Yahoo email related issues, is your issue related to a SKy/Yahoo email account?

Re: Sky email

caesarome — Tue, 22 Apr 2025 18:56:23 GMT

@Debi+Warne

When you set this up you were asked take note of a recovery code so have you tried signing in with this ?

Re: Sky email

Mark39 — Tue, 22 Apr 2025 18:58:00 GMT

@Debi+Warne if you kept a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login yourself.

What did Sky say they would do? If they plan to turn off 2 step login on your behalf, it can take a while.