topic Code to access email account in Email

Code to access email account

Wendy65 — Sun, 20 Apr 2025 14:12:35 GMT

Can't log in to my email account to access my emails because it needs a code which gets sent to a old mobile number which I no longer have

Re: Code to access email account

Mark39 — Sun, 20 Apr 2025 14:27:06 GMT

If you made a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step verification. If you didn't, you'll have to contact Sky and they'll be able to turn off 2 step verification on your behalf. It may take a while, however.

Re: Code to access email account

caesarome — Sun, 20 Apr 2025 15:05:07 GMT

@Wendy65

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Re: Code to access email account

db118 — Wed, 01 Apr 2026 20:11:49 GMT

Like a fool I used the recovery code and it said I needed to reset 2FV which I started but then said would send a code which didn't get. Total I have requested 11 codes - 6 to get in originally and another 5 to reset 2FV. If I ever get back in no 2FV ever again.

Re: Code to access email account

Mark39 — Wed, 01 Apr 2026 20:16:48 GMT

@db118 if you can't enter the code,when you're setting up 2FA, setup doesn't go ahead, so you should be able.to log in using just your username and password.

Re: Code to access email account

jayach — Thu, 02 Apr 2026 14:44:18 GMT

@db118 wrote:
Like a fool I used the recovery code and it said I needed to reset 2FV which I started but then said would send a code which didn't get. Total I have requested 11 codes - 6 to get in originally and another 5 to reset 2FV. If I ever get back in no 2FV ever again.

If you use the recovery code, it will turn 2FA off. It will suggest you set it up again but you can bypass that. (I think you choose "Maybe later")

So if you did use the recovery code, it should no longer be on. Even if you started to re-enable it, if you didn't get the code sent, it should still be off.

Edit: I hadn't noticed @Mark39 had already said basically the same, I should really read the whole thread before replying.